Harjot Jaswal Email & Phone Number

Toronto, On, Ca

•Proficient in navigating unionized environments, adeptly managing workflows within established frameworks.•Skilled in utilizing diverse software platforms to preform administrative tasks such as verifying, updating, and creating claims, demonstrating meticulous attention to detail to uphold compliance standards and mitigate privacy breaches.•Exemplary commitment to integrity in safeguarding and processing sensitive and confidential data, ensuring utmost protection of privacy rights.•Taking an active in change management committee which connects multiple departments and leadership levels.

- Led end-to-end recruitment for senior-level professionals in finance, insurance, and retail sectors, covering both technical and non-technical roles.- Spearheaded data-driven assessments and evaluations of program performance, leveraging key metrics to optimize processes and enhance program impact.- Coordinating and leading program initiatives, including workshops, mentoring initiatives, networking events, and skill-building sessions, aimed at maximizing returners' career prospects- Driving achievement of key performance indicators (KPIs), tracking program success, and continuously refining strategies for optimal outcomes.- Taking an active role in sales calls, leveraging my expertise to highlight the benefits of the Returners program and driving client engagement.

Greater Toronto Area, Canada

• Successfully launched the Returners North America Department, created new processes and how-to guides, while working in collaboratively with different departments across the company.• Conducting end-to-end recruitment of experienced technical professionals with a keen focus on promoting diversity and inclusivity. • Using LinkedIn Recruiter, targeted websites, job fairs, and networking events to source and build a continuous pipeline of talented candidates. • Providing ongoing support to consultants during their internal training and tenure with our clients. • Identifying and sourcing potential partnership opportunities within the North American market with organizations like Techladies, Fairygodboss, Blaxpo, and more. • Proficient in Applicant Tracking System, Microsoft Office, and Power BI for tracking and analyzing the volume of candidates. • Collaborating with sales teams to manage candidate placement and liaise with clients.

Mississauga

•Collaborated with HR Manager to oversee internal hiring, including resume screening, interviews, and reference checks.•Manage projects that have a distinct beginning and end. Developing and maintaining project plans and schedule. Assist team members in planning, estimating, and controlling tasks. Performing critical path analysis and develop action plans to mitigate risk. •Effectively collaborate with stakeholders to ensure satisfaction with program and the deliverables. Working proactively to resolve critical issues. Developing strong relationships and maintain effective communication channels•Analyzing program metrics such as KPIs and trends to evaluate success of overall program. •Reviewing weekly quality assurance reports to ensure all listed processes/ transactions arewithin internal risk parameters• Managing a team of Service Officers to support the Concierges Channel. Focusing on the officers development, providing day to day coaching, reviewing KPIs and guiding them.• Investigating client escalations with a goal to improves processes to ensure the escalation is not reoccurring• Participating in various pilot programs for new initiatives;  Concierges Team; creating a new service channel for high net worth clients using an innovative approach to elevating the client service experience by providing a white glove service.  Career Map; Drafting and developing career paths for each individual position at the Retail and Business Service Center.  Designing the Learning and Development program (UO Training Program) for the Day to Day department, this includes guides, lesson plans, step by step reference material and training calendar.- Analyzing the impact new policies and procedures will have on the department and proactively preparing for it

Mississauga

- Taking responsibility for inquiries, concerns, or complaints and resolving matters promptly and accurately while demonstrating professionalism and commitment to customer satisfaction- Acquiring and maintaining a thorough knowledge of the Bank’s security and collateral documentation requirements- Keeping knowledge current by reviewing manual and procedural changes, and participating in continuous improvement programs- Actively participating in E2E daily huddles and through these huddles help to resolve issues and raise concerns where partner co-operation is required to ensure an exceptional customer experience- Adhering to established SLAs and where not possible proactively communicating with partners and clients and advise/consult with supervisor as appropriate- Communicating with clients and partners in a timely, concise and professional manner at all times- Preparing documentation in accordance with credit authorizations, commitment letters and Bank policies- Executing a detailed document review program, ensuring all assigned documents are accurate, complete, properly executed, and registered as required- Obtaining appropriate adjudicating authorization to fund loans with exceptions prior to funding- Liaising with the necessary internal and external groups to ensure required information and documentation are obtained- Following up on Overdrafts daily as well as preparing and requesting authorization for Temporary Overruns (TORS) from GRM subject to risk rating and dollar amount- Maintaining and following up defective security documents in a document management tracking system and escalating issues as required - Escalating exception items and matters requiring attention to the Assistant Manager/Manager Lending Services for resolution

Brampton

• Having a warm and friendly attitude towards all customers to deliver legendary customer experience and building long-term relationship with them• Understanding the customer’s needs and offering my customers with advice that will help them save time, save money, and earn money• Ability to work well with a team and individually to help the branch reach its business objective• Consistently exceeding individual sales goals and metrics• Effectively and successfully identify opportunities to refer to the Sales Team • Comply with all TDCT policies and procedures to ensure all paperwork is compliant and minimize deficiencies• Actively involved in branch and district initiatives, currently participating in the branch and district LEI committee and previously acting as the branch ambassador for United Way

•Proactively approach member to promote the in-house credit card and provide information regarding different membership levels •Working in a fast pace environment, while multitasking to complete various task for different members •Coordinating with other team members to promote and attract new members •Processing new application, while providing detailed information regarding Costco policies and benefits •Being flexible in order to offer different solutions for different members

•Used QuickBooks to invoice online sales orders; this reemphasized the importance of accuracy and being detail orientated •Critical Thinking and Problem Solving skills•Trade shows •Information Management; I was responsible for uploading about 50 different styles onto the online Walmart store

• Promotion of products by providing customer with items that match their needs • Giving suggestions to customers and up selling• Cash, debit, credit and award card handling • Visual merchandising• Stock room: organize inventory in the stock room and refill any needed inventory on the floor • Strong customer service focus • Answering phone inquiries

• Recorded the minutes for each weekly executive meeting• Developed employee performance evaluation• Establish a method to recognize and award excellence• Developed and provided sales training specific to the product offering • Researched different markets and products • Researching and determining Ristics’ tax structure • Present team ideas to the shareholders

• Understanding the customer's needs and helping them• Cash handling • Handling problematic customers

Ux Design Fundamentals

International Business, International Business

•International Marketing: explored the scope and challenges of international marketing; the dynamics of international trade and the impact.

Diploma In Business Management

• Operation Management: scheduling techniques; critical path, SPT, just-in-time inventory • Human Resources Administration: Introduction.