Jaswinder (Ruby) Walia Email and Phone Number

•Project Management- end-to-end Project, Program and Delivery Management •Staff augmentation model. Responsible for managing project on behalf of the customer. •Working with cross functional teams i.e. Etihad Contracts & procurements, Enterprise architect board, Business users, Transition & Operations support teams, Vendors: CTI , SITA

Diagnose complex and cross-functional production issues and provide recommendation for fix or improvement Work closely with Business Analysts and developers and help them in iteration planningExperience with offshore teams providing support during acquisition and migration projectsManage high severity issues by engaging the necessary teams to recover incidents within service levelsProvide system support to airline customers in the areas of ticketing, electronic documents and sales report. Work closely with 1st level support as well as programmers by testing and resolving issues reported by air carriers.Work with airline customers during implementation process and provide support for ticketing migration.

• Working closely and coordinating with interdepartmental teams ensuring completion of the project/product on schedule and within budget constraints.• Meet the project requirements and business objectives.• Focused on the delivery of new or existing products and knowledge of Agile Methodology.• Responsible for providing functional support to the business by assisting the end user community in using and utilizing the system efficiently and effectively.• Ensure end-user communities are informed in advance of new system functionality and/or process changes.• Prepare necessary training plans and set up a procedure for identifying the users and their training requirement on an ongoing basis.• Initiative and Commitment to Achieve.• Team work.• Pleasant/outgoing personality with excellent time and project management skills.• Excellent command of written and spoken English.

• Ensure the successful execution and delivery of the allocated Projects. • Prepare and maintain the project plans, track, manage and monitor projects.• An active SEPG (Software Engineering Process Group) member.• A part of IGT Induction team, responsible for providing awareness and training in the Travel Domain area. Also managed the “Quality Assurance” testing projects in the Mainframe Division (TPF

• Responsible for achieving sales/marketing goals, ensure achievement of revenue targets, assist in preparing the annual sales/marketing plan, monitor sales revenue, liase with regional airline partners, maintain effective relationship with key travel agents, corporates, embassies etc., represent the company in informal/formal gatherings, provide support and guidance to the sales and counter staff, build and effective team of motivated and satisfied team

• Identify market segments, making sales calls and presentations, formulating sales procedures and implementing them, ensure customer satisfaction, ensure market coverage, identify potential agents and corporates, keep abreast of the market and competitors information.• Coordinating the travel arrangements of the Canadian High Commission officials, Managing the account of refugee traffic from the Canadian High Commission, New Delhi, preparing newsletters and other product related materials.

• Reservation / Ticketing and customer service functions on all India Basis, Give regular and timely updates to agents, clients on reservation/ pricing/product information, follow up reservation and ticketing procedures closely with agents and product managers, ensure that customer/agent queries and complaints are addressed in timely and efficient manner