Clearing Hotline Operator
Southampton, United Kingdom
Worked with the Digital Media Team on Twitter, Facebook, Email, and Live chat. Training completed on Telephone skills, university and UCAS system, Quercus, and social media.Telephone Operator duties included; taking phone calls from students and offering them places onto available courses, call backs, and transferring calls to various different departments. Knowledge gained of the UCAS, education, and university systems, and skills gained in communication, team work, increased customer service skills, organisation, and social media.