James Thompson, Mba Email & Phone Number

Knoxville, TN, US

Zurich, Zurich, CH

Zurich, Zurich, CH

Serve as Head, Distributed Technology Services for the Pontoon Global Business Unit. Accountable for consistent IT support worldwide for customers and internal employees. Lead, manage and govern third-party resources to achieve established Service Level Agreements (SLAs) and meet business needs. Act to secure consistency in the technology landscape.

Chattanooga, TN, US

Responsible for directly managing the Critical Incident and Problem team and ensuring a quality end-to-end customer experience through effective and efficient enterprise processes for incident and problem management. Lead the critical team in quality execution of critical processes, drive the roadmap towards enterprise adoption and adherence, and introduce.

Knoxville, TN, US

• Responsible for the overall planning, organizing, and execution of infrastructure operations (systems admin, network admin and DB admin teams) including directing teams to meet customer needs and direct supervision of.
• Created policies and goals and responsible for successful implementation of them by delegating to functional teams.
• Work closely with Architecture, Engineering and InfoSec teams for successful implementation of company wide technology projects and initiatives.

Shakopee, Minnesota, US

Responsible for managing the IT infrastructure team that oversees an on premise, fully replicated datacenter and a complex network involving security solutions to meet advanced customer requirements. Also works with company management and peers to create and manage an overall IT strategy and the annual budget.

Chesapeake, Virginia, US

Lead enterprise team of junior and senior level system engineers for all 8000+ locations and 50,000 employees. Responsible for level 3 support and implementation of storage (SAN and NAS), data center compute, network, backup/recovery and messaging services. Responsible for daily management of issues, personnel and team owned projects. Also responsible for.

Johnson City, TN, US

Lead cross functional team of business and system analysts responsible for the design, implementation and operational support of all clinical applications that comprise Mountain States’ Health Information System across 13 hospitals and 10,000 employees. Provide strategic input with fellow IS leadership in an effort to meet all meaningful use deadlines..

Johnson City, TN, US

Primary storage administrator/architect and infrastructure technical lead for enterprise patient record system. Responsible for enterprise data storage and replication design, storage performance monitoring, storage related disaster recovery plans and server virtualization. Provide technical advice and performance enhancements for companywide patient.

Arlington, Virginia, US

Analyze, develop and recommend integrated security system solutions for clients.

Irving, Texas, US

Lead a small team of technical engineers responsible for desktop imaging and deployment across enterprise using Microsoft System Center Configuration Manager. Developed standard patching policy and procedure for all servers and workstations across environment. Worked with regional IS managers in 3 countries and multiple business units to establish desktop.

Irving, Texas, US

Responsible for administration and maintenance of 250 desktops and 25-35 servers for CMC Arkansas and 4 remote production facilities. Provided Tier 2 support for all 300 users at local facility. Worked with corporate IT department to deploy standard desktop image and anti-virus solution to all systems.

Master Of Buisness Administration, Human Resource Management

Bachelor Of Business, Computer Information Systems