Jacob Ternes Email & Phone Number

The Client Success Manager is responsible for managing customer relationships in a strategic way in order to drive client retention and sales expansions. This position serves in a strategic capacity supporting clients as a trusted advisor and advocate while also representing the company objectives and driving revenue.Develop and execute retention strategies for clients using goal-oriented and value-based strategies. Be a trusted partner and consultant to clients helping them match our solution to obstacles in order to demonstrate a positive ROI. Build a rewarding relationship with clients and internal team members. Manage a regionally based customer portfolio of an average of 75 accounts. Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders. . Analyze, respond and react to performance data to help measure client performance and communicate ROI. Ability to identify and manage at-risk accounts and execute churn mitigation strategies.Proven ability to foster relationships with key client stakeholders at all levels including front line, mid level and executive level.

Rolla, Missouri, United States

Reporting directly to the Vice Chancellor of Student Affairs/Student Success, the director provides strategic leadership to the programmatic units within student involvement and fraternity and sorority life. The director leads student-collaborative interactions through advisement and advocacy-related initiatives with campus governing councils and provides leadership, support and risk education consultation to 150+ student organizations and acts as the primary liaison to the Chancellor’s Greek Alumni Advisory Council. Engage in relationship development, innovative program design, and assessment to continue to build upon a university culture in which students drive the activity and deeply engage in the strategic direction. Support the evolution of campus traditions such as St. Pat’s will ensure all students have connections to campus which extend throughout their engagement as alumni. Engage with campus partners to enhance or expand programs which contribute to retention and success, including building upon a student-driven aspiration to mitigate hazing and risky behaviors across their experience.

Conway, Arkansas, United States

Provide direct supervision to 3 full-time staff members, a graduate assistant, and student employees.Manage the Student Life Office, including management and administration of the budget, oversight of daily operations, and review and revision of office procedures.Serve as advisor to the Greek Judicial Board and work with the Dean of Students on standards enforcement for Greek and registered student organizations.Provide oversight to large-scale university programming including: Family Day, Who’s Who Recognition Ceremony, Greek Week, Homecoming Week, Student Involvement Awards, and Welcome Week Activities.Advise one or more of the following councils: Panhellenic Council, National Pan-Hellenic, Interfraternity Council, Multicultural Greek Council, Greek Elite, Greek AlumniAdvisory Board, and Order of Omega Greek Leadership Honorary Society.Serve as a campus administrator for CubConnect, which is the university’s student engagement platform.Establish and maintain relationships and partnerships with athletics, academic departments, chapter advisors, Greek alumni, national offices, student organizations, and other departments and divisions.Develop annual and long-term goals and implement strategic planning, evaluation, and assessment initiatives to strengthen student life functional areas.Develop and coordinate trainings, retreats, and presentations for students, faculty, staff, and administrators.Provide emergency response and crisis intervention to the campus community when needed.Review, assess, establish, disseminate, and interpret University policies and procedures as they pertain to the fraternity and sorority community and registered student organizations.Represent the Office of Student Life on committees, task forces, working groups, special initiatives, and professional associations as appropriate.Serve as the University co-chair for Homecoming activities.

Hays, Kansas, United States

Work collaboratively with the Vice President for Student Affairs, Assistant Vice President for Student Affairs, Directors and Assistant Directors to provide leadership for the internal reorganization of the Division of Student Affairs which combined the offices of the Center for Student Involvement and the Transition, Inclusion and Diversity Excellence office into the new office of Student Engagement. Coordinate with university facilities management staff to develop a redesigned office space capable of housing four additional full time staff, four additional graduate assistants and six additional undergraduate student workers; while maintaining a student focused, collaborative atmosphere. Collaborate daily with the Assistant Vice President for Student Affairs to provide leadership, support, and direction to merge office staff into a new cohesive unit. Maintain responsibilities for advising the University Activities Board, overseeing the Encore Performing Arts Series, and the management of annual budgets exceeding $500,000 across multiple accounts. Maintain supervision of full-time staff members, graduate assistants and undergraduate leaders to provide leadership and direction for fraternity/sorority life, and student organizations.Support the transition of students to the Fort Hays State University campus by leading a variety of Welcome Weekend and First 40 Days initiatives. Coordinate with multiple campus departments to lead annual Family Weekend activities which brought over 200 families to campus. Serve on campus wide committees including: Memorial Union Policy Board, Honors College Marketing Publicity and Outreach, Homecoming Coordinating, and Chair of the Special Events Committee. Oversee and serve as administrator for the FHSU TigerLink portal, a CampusLabs Engage platform.

Hays Ks

The Assistant Director of the Memorial Union serves as a member of the Memorial Union’s professional team within the Division of Student Affairs. The Assistant Director provides leadership for the Center for Student Involvement (CSI). Responsibilities include coordinating the Encore Series, FHSU’s performing arts series; advising the University Activities Board; creating an expanded series of programs and activities in the Memorial Union; providing a variety of leadership education opportunities for students, and overseeing the policies and procedures of the CSI.

Hays Ks

Provide resources and advocate for the more than 125 student organizations. Manage the annual student organization registration process. Advise six on campus fraternities and sororities, including two governing councils and one honor society. Chair the Homecoming Coordinating Committee and plan all campus events including Oktoberfest, Tiger Bonfire, and Homecoming Royalty. Plan and facilitate a leadership development retreat each semester.

Manhattan, Ks

Responsible for advising four student volunteers to plan and host weekly alcohol-free Friday night events. Manage a yearly budget of $57,000 with an additional $8,000 grant from the Parent and Family Association through the use of Microsoft Excel. Engage in weekly meetings with co-chairs, the Union Program Council, and staff members.

Manhattan, Ks

Responsible for all building activities including securing building, handling funds, and assisting in daily opening and closing. Set up the appropriate lighting, AV, or sound systems based on customer requests. Demonstrate high standard of customer service by assisting customers throughout the building. Ensure each customer has the appropriate equipment needed.Assist with room setup’s by effectively communicating how a room is supposed to be set and making sure that the customer is satisfied with the room set up and accessories. Understand the workings of multiple mic set-ups to include appropriate volume levels for entertainers and speakers.Ensure effective collaboration between Catering, Custodial, and Building Maintenance Staff. Train Building managers and other Building Operation students.

Responsible for the constant communication and management of 40 chapters in the western United States through varied means of communication. Coordinate the development of several different reports directed to alumni, administrators and undergraduates for each visit. Assisted in the development of seven international conferences with attendance of over 500 members by coordinating turnout, facilitation training of volunteers, and developing programs designed to excite and educate young fraternity men. Responsible for the development and facilitation of the General Headquarters Staff Retreat. Topics included a Leadership Practices Inventory, Values Inventory, and a Communication Survey. Became highly adaptable by presenting and facilitating, in a variety of different environments and cultures, to groups ranging in size from 5 to over 150. Topics included: leadership development, risk management, recruitment, new member education, and alumni relations. Worked hand-in-hand with hundreds of alumni dealing with specific chapters and general fraternity business.

11th grade US History12th grade American Wars12th grade US GovernmentConstructed daily lesson plans to fit into the overall unit plan for the semester, while ensuring students were meeting and exceeding state standards

K-2nd Physical Education TeacherConstructed daily lesson plans coordinate into the overall unit plan for the semester.

9th-12th Lifetime Sports I & IIConstructed daily lesson plans coordinate into the overall unit plan for the semester.Ensured the safety of classes of 30+ students engaged in physical activity within a confined space.

Masters, Counseling And Student Development

Activities and Societies: Union Program Council

Bse, Social Sciences And Physical Education

Activities and Societies: Phi Delta Theta, Inter-Fraternity Council, Didde Catholic Campus Center,

Education record

Activities and Societies: Football Baseball Vocal Music Students Against Drinking and Driving Student Council