As an L&D Manager I am responsible for:- Partnering with various LOBs under the ICG umbrella- Designing/Improving the entire New Starter Onboarding and Induction process- Recruitment and Sales Training- content development and Facilitation for New and Existing employees- Work with resource managers to drive the identification of skills, duration, and efforts required for successful implementation and execution of skills - Conduct coaching and feedback sessions for Managers, Team Leaders and Consultants- Run Competency-based training workshops- Develop, maintain and report out detailed project plans (including resources assignments, schedules, dependencies etc.)- Content development and facilitation of programs for various levels across the board - Mentoring, Coaching and Floor support being an integral part of my role

As an Assistant Manager in Learning and Development, my KRAs were:- Manage and lead the L&D team and cater to the learning and development needs of 7000+ professionals- Create focused learning pathways for the Campus and Lateral hires, to support them acquire the skills, knowledge and behavior to become effective contributors to the organization- Lead and direct various Learning Projects in the Consulting domain- LMS and Web content development and iteration for the L&D Function - Create a culture of learning by Strategic Thinking and good Stakeholder Management - Good Stakeholder Management- Work closely with Managing Directors and Directors of various BUs and SBUs - Vendor Management- Governance around ISO and CMMI Audits for PwC India Training function - Streamline the processes and update the SOPs time to time- Support the onboarding team in the New Hire Orientation programs

- Conduct regular Recruitment and Sales Training workshops- New Hire Orientation and On-boarding- Process Training for multiple Line of Businesses - US, UK and Australia- Training Throughput Improvement - Take care of Language DSAT reduction- Drive cross-functional training related projects - Work with resource managers to drive the identification of skills, duration, and efforts required for successful implementation and execution of skills - Conduct coaching and feedback sessions for Team Leaders, Sr. Consultants and Consultants- Gamification- Implementing the Fish Philosophy- Work closely with various Leaders (including CEO, Managing Director and various Directors) across the organization to get a full understanding of their training requirements- Take care of the Quality audit function- Assist the Internal recruitment team in Interviewing the candidates- Publish dashboards to show training improvement (ROI)- 3rd party vendor management

LSC Department (Learning Solutions for Corporates and Professionals)- Support the PAN India recruitment team- Worked upon and improved the voice assessment model for one of NIIT’s key clients- Contributed to a Chat-process development to respond to customer queries faster - Real time floor support, coaching, mentorship and management of a team of 8 voice assessors/trainers for the site - Support the Client’s training academy team - Quality audits/revalidations as a part of check-the-checker process - Conduct voice assessments for Band 4 & 5 (both face to face and over the phone)

During this period I worked as a Communications Consultant: Voice & Accent Trainer and Assessor on contractual basisTraining and Interviewing Consultant to Managerial level employees pan-India

- Analyse and identify emerging fraud trends/technologies and adapt new approachs and features as needed- Act as liasion between customer and internal departments to develop tactics to diminish Customer's risk- Identify the fraud charges and assisting the customers accordingly- Floor support as and when required- Training, mentoring and assisting new employees

- Personality Development Trainings in schools for Teachers and Students while working with NGOs- Creating client base so as to raise funds for the NGOs- Recruiting young enthusiasts who are willing to work for a cause- Creating and maintaining data and reports- Worked as a freelance recruiter