1. Dealing with customer queries and complaints.2. Control over stock and ensuring availability of products as per the demand of market.3. Managing budgets and liaison with head office. 4. Recruitment of staff and indulgence in promotional activities for store.5. Encouraging the sales executives by providing them with attractive incentive structure.6. Processing finances with easy installment schemes for customers to increase sales.7. Trying to maintain healthy relations with the existing customers to create a set of repeat customers.8. Contributing to team by generating leads to achieve sales targets.

1. Clubbing of orders received on dashboard and assigning them to the respective delivery agents as per the routing.2. Ensuring availability of some products from third party venders over the call before the arrival of delivery agents just to save time.3. Taking follow up from the delivery agents of deliveries to ensure on time delivery.4. Handling administrative work like billing & maintaining the records, cash handling.5. Maintaining records of deliveries, attendance, inventories.6. Taking feedback from customers over the call and work upon it.

1. Understanding the needs of customers and offering them superior service and cost.2. Planning routes to reduce the transportation cost & maximize the profit along with ensuring faster delivery of the goods.3. Handling administrative work like billing & maintaining the records, cash handling.4. Building long lasting relationships with their partners & clients by ensuring high level of customer satisfaction5. Co-ordination with drivers to keep a check and update the clients about the daily movement of the vehicle.6. Organising travel arrangements for the owner of the business.

To take orders on calls, for a teleshopping channel in UK, Do up selling, work in different processes according to the requirement and also trace the orders.