1. Resolve customer problem tickets based on severity and priority.2. Part of Change Management, Incident Management, Activity and Service Request 3. Linux and Database Administration for MasterPass projects4. Replicate issue and trace cause of the problem and drive towards resolution.5. Submit customer defects to internal development for a path to remediation.6. Work with development and QA to remediate customer bugs and fixes.

Project Name: Smart City GandhinagarProduct : IPLMS (IP Log Management System)Role : Onsite Deployment EngineerDescription: Implement and Integration of IPLMS for cater Cybercrime Query.Key Responsibilities:• Successfully deployed Crestel IPLMS Solution in existing customer network.• Integrated Crestel IMPLS with AAA (usage data) and Cyberoam (NAT data).• Perform successful IOT/UAT.Project Name: IDEA CGF, TTSL CGF, Airtel CGF and CGNAT, Vodafone CGF and CGNATProduct Name: CGF (Charging Gateway Function) and IPLMS (IP Log Management System) Role: Network and System EngineerKey Responsibilities:• Understand customer requirement and fulfill them within the SLA• Troubleshoot queries and issues reported at 3rd Level escalated by L1/L2 Team• Execute the CR request initiated by clients• Co-ordination between client and development team• Regenerate issues and bugs in local lab with physical setup• Test bugs resolved by development team• Guide development team by keeping valid business cases and customer satisfaction consideration.• Active involvement in solution designing• Prepare project documentations, test cases and FAQs• Knowledge Transfer to internal team and clients at regular interval Product Name: 24Online (Billing and Bandwidth Management) Role: Jr. Network and System EngineerKey Responsibilities:• Understand customer requirement and fulfill them within the SLA• Troubleshoot queries and issues reported at 1st and 2nd Level escalated by clients• Co-ordination between client and development team• Regenerate issues and bugs in local lab with physical setup• Test bugs resolved by development team• Guide development team by keeping valid business cases and customer satisfaction consideration.• Active involvement in solution designing• Prepare project documentations, test cases and FAQs• Knowledge Transfer to internal team and clients at regular interval