Thesis topic: A study of problems leading to backorders and Out of Stocks situation faced by Wentronnic GmbH Braunschweig and its suitable solutions to the supply chain and inventory management.

Picking and segregating the products according to the orders.Inspection and control before shipment. Support in the area of quality. Checking the products for their correctness depending on the orders.Differentiation of stocks by location within the factory and by inventory type.End-to-end process support, fulfilling the role of team leader every once a week

The interface between the customer and service center.Daily interacting and communicating (via mail, calls) with customers, managing,supporting, and fulfilling the customer expectations.Providing cost-estimated solutions to customer vehicle problems.Managing the high-volume workload, tracking the vehicle progress, and updating the databaseand workflow jobs of the technicians.Assisting the company in increasing sales by upselling the aftersales products and services to customers.