• Manage overall Operations and Maintenance of over 27 sites (9 CLS’s & 18 POP’s) sites across MENA region.• Planning and implementing Installation & Commissioning of new equipment’s (DWDM, SDH & IP) in TGN Cable Landing Stations and POP sites for network and capacity upgrade requirements.• Managing support from Data Centres team and landing partners for transmission equipment’s, Data Centre environment, power (AC/DC) related issues.• Maintaining 99.99% uptime for data traffic/services and optical transport network.• Planning and executing Preventive Maintenance for network infrastructure with 100% compliance to vendor schedule & guidelines. Perform Corrective Maintenance steps in fault/outage scenario.• Manage delivery of circuits/services like E1, 10/100MB FE, GigE, STM1-64, 10G, 100G across sites as per target RFS dates.• Planning and executing planned events on network and equipment’s as per requirement and network capacity growth forecast.• Installation, Configuration and Commissioning new devices and upgrade of existing infrastructure for optical transport network (up to 100Gbps).• Managing remote support from Cable Station & Data Centre (DC) teams and supervising their onsite Field Engineers for Service Assurance & Service Delivery activities.• Supervise and support provider/partner Field Engineer for fault localization, circuit patching & testing.• Managing 100% spares availability for all MENA sites for all Cable Station’s and POP’s equipment’s.

• Managed overall Operations and Maintenance of 5 sites (2 CLS & 3 POP) sites across Saudi Arabia.• Planned and implemented Preventive Routine Maintenance for station/POP equipment’s as per vendor guidelines.• Planned and Implemented the Upgrades of optical transport network (10Gbps, 40Gbps) as per capacity growth requirements.• Managed the testing and delivery of circuits/services from STM-1 to STM-64/10GbE as per committed RFS dates.• Oversee vendor Installation & Commissioning activities for new Cable station/POP equipment.• Delivered agreed service assurance level of 99.99% uptime for all services.• SDH & DWDM links troubleshooting, fault localization and corrective maintenance for service restoration. • Supported service restorations activities in case of major cable outage or faults.• Arranged support from landing/colocation partner facilities team for issues related to Power, AC & Environment.• Supervised and supported the actions of partner FE’s for faults or circuit issues raised.• Managed 100% availability of Equipment’s spares for faulty replacement and proactive maintenance.• Served as a subject matter expert and a point of contact with the Network Operations Centre (NOC) for managing network or equipment’s issues through to resolution.• Ensured sufficient consumables, tools, test sets are available and calibrated as and when needed.

• Worked as GET (Graduate Engineer Trainee) in TCL’s Global NOC and Mumbai Cable landing Station from Jan 2009 to Jan 2010. • Positioned as Network Executive w.e.f Jan 2010 after successful completion of training. • Alarm monitoring and performance monitoring of multi-vendor cable station equipment (SLTE, SIE, PFE) through respective vendor NMS/EMS.• Maintained an uptime of 99.99% for customer services on SDH & DWDM links as per agreed SLA.• Performance Management for Wet plant (Repeaters, BU’s) for any degradation or fault.• 100% compliance to vendor guidelines for Preventive Routine maintenance of all transmission equipment’s.• Restoration of the traffic/Services and ensuring continuity of services during major Network failures or Submarine cable breaks in SMW3, SEACOM, TGN Gulf/Eurasia cable system.• Locating fiber breaks or cable cuts within SLA timelines through Electrical readings and Optical measurements like OTDR, COTDR tests• Service Delivery, Testing & Commissioning of traffic circuits from E1, STM-1 to STM-64/10G level on Cable networks and Backhaul segments.• Mentored and Supervised team of 5 Shift Engineers for NOC/CLS Operations.• Service Assurance, Fault Management, Complaint Management & TT Management with SOC team.• Troubleshooting & resolution of erroring/degradation issues on equipment as well as circuit level.• Managed Repair & Return and 100% availability of Equipment spares & traffic database for O&M purpose.• Regular calls and meetings with Vendors and Internal teams for Major incidents and follow ups till resolution to meet SLAs. • Documented all Standard Operating Processes related to NOC/CLS Operations.