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Jatin Patel Email & Phone Number

Manager, Customer Success at Diligent Corporation at Diligent
Location: London, England, United Kingdom 8 work roles 2 schools
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Current company
Diligent
Role
Manager, Customer Success at Diligent Corporation
Location
London, England, United Kingdom
Company size
916 employees

Who is Jatin Patel? Overview

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Quick answer

Jatin Patel is listed as Manager, Customer Success at Diligent Corporation at Diligent, a company with 916 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jatin Patel.

Jatin Patel previously worked as Manager, Customer Success at Diligent and Senior Customer Success Manager at Diligent Corporation. Jatin Patel holds Bachelor Of Engineering (Beng), Multimedia & Internet Systems from City University London.

Company email context

Email format at Diligent

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Diligent

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Profile bio

About Jatin Patel

As a dedicated and results-oriented Customer Success Manager with over 6 years of experience, I have successfully served as a liaison and advisor for my clients. I closely monitored customer satisfaction and health, managed cross-department customer requests and activities, and identified expansion opportunities.In my current role as a Manager of Customer Success at Diligent, the world’s largest GRC SaaS provider, I lead a team of Customer Success Managers to ensure our customers successfully have an integrated view of Governance, Risk, Audit, and Compliance across their organization. My team and I drive customer satisfaction and awareness of the Diligent platform through product education and continuous learning, and we work to identify and develop upsell/cross-sell opportunities while removing any obstacles that may limit adoption or create renewal risk.I am passionate about empowering organizations to be better for their stakeholders and communities, customers, and employees, while also achieving their bottom-line goals.

Current workplace

Jatin Patel's current company

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Diligent
Diligent
Manager, Customer Success at Diligent Corporation
new york, new york, united states
Website
diligent.com
Employees
916
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Company profile
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8 roles

Jatin Patel work experience

A career timeline built from the work history available for this profile.

Manager, Customer Success

Current
Diligent

London, England, United Kingdom

Oversee mid-market customer success team and coach customer success managers to engage, retain and expand their book of business.

Mar 2023 - Present

Implementation Consultant

Icsa Software

London, United Kingdom

Mar 2014 - Apr 2017

2Nd Line Product Support

Icsa Software

London, United Kingdom

  • Supporting clients ranging from one person companies to board members of multi-national companies
  • Providing advanced support for Blueprint and BoardPad software
  • Support the 1st line team in meeting the SLA and ensuring that clients get the best customer service
  • Conducting customisation on client sites
  • Answering calls and responding to emails from premium support clients
  • Attending clients premises to assist with issues
Sep 2013 - Mar 2014

1St Line Product Support

Icsa Software

London, United Kingdom

  • Answering incoming support related queries
  • Recording and maintaining issues accurately in the Gateway system
  • Responding to all support emails and voicemails as required or allocated to me by the support manager within the required 4 hour time frame commitment to clients
  • Escalating when deemed necessary any issues to second line support
  • Delivering training sessions either at client sites, from the London office or via a remote session including installations on client sites such as electronic filing and data download
  • Creation and escalation of feature requests and bug reports
Nov 2012 - Aug 2013

Supervisor

Cex Webuy.Com
  • Supervising a team of 15 people to ensure daily tasks are completed.
  • Product testing and fault finding on various electronic devices including desktops and laptops
  • Allocating resources depending on needs.
  • Providing customers with advice on products and services available as well as providing solutions to customer issues.
  • Dealing with various teams and departments with regards to banking and general office issues
May 2008 - Nov 2012

Seo Consultant

Butler Hill Group
  • Reviewing and rating website search engines with regards to search queries.
  • Providing optimization for search engine results.
  • Ensuring service level agreements are met
  • Efficiently manage my workload and accurately record my time using the company timesheet system.
Jul 2009 - Aug 2011

Sales Advisor

O2 Uk (A Telefónica Company)
  • Dealing with customers on a daily basis and advising the on products and services based on their requirements
  • Providing troubleshooting and advice for customer issues.
  • Running training sessions and seminars for customers to advise them of new products and services
Sep 2004 - Jan 2005
Team & coworkers

Colleagues at Diligent

Other employees you can reach at diligent.com. View company contacts for 916 employees →

JS Josefina Sta Cruz Josefina Sta Cruz Colleague at Diligent Singapore, Singapore, Singapore View → MG Meghana Gangadhar Meghana Gangadhar Colleague at Diligent Bengaluru, Karnataka, India, India View → NM Niamh Mcmanus Niamh Mcmanus Colleague at Diligent Galway, County Galway, Ireland, Ireland View → LR Lyle R. Huntley Lyle R. Huntley Colleague at Diligent Kamloops, British Columbia, Canada, Canada View → PC Pedro Carvalho Pedro Carvalho Colleague at Diligent Peterborough, England, United Kingdom, United Kingdom View → AB Adina Baker Adina Baker Colleague at Diligent Baltimore, Maryland, United States, United States View → CR Chanella Rose Chanella Rose Colleague at Diligent United Kingdom, United Kingdom View → TH Tallis Hobbs Tallis Hobbs Colleague at Diligent Vancouver, British Columbia, Canada, Canada View → AH Anna Hovhannisyan Anna Hovhannisyan Colleague at Diligent Armenia, Armenia View → JV Jason Venner, Rims-Crmp-Fed Jason Venner, Rims-Crmp-Fed Colleague at Diligent Washington, District Of Columbia, United States, United States View →
2 education records

Jatin Patel education

A-Levels, Information Technology

Uxbridge College
FAQ

Frequently asked questions about Jatin Patel

Quick answers generated from the profile data available on this page.

What company does Jatin Patel work for?

Jatin Patel works for Diligent.

What is Jatin Patel's role at Diligent?

Jatin Patel is listed as Manager, Customer Success at Diligent Corporation at Diligent.

Where is Jatin Patel based?

Jatin Patel is based in London, England, United Kingdom while working with Diligent.

What companies has Jatin Patel worked for?

Jatin Patel has worked for Diligent, Diligent Corporation, Icsa Software, Cex Webuy.Com, and Butler Hill Group.

Who are Jatin Patel's colleagues at Diligent?

Jatin Patel's colleagues at Diligent include Josefina Sta Cruz, Meghana Gangadhar, Niamh Mcmanus, Lyle R. Huntley, and Pedro Carvalho.

How can I contact Jatin Patel?

You can use AeroLeads to view verified contact signals for Jatin Patel at Diligent, including work email, phone, and LinkedIn data when available.

What schools did Jatin Patel attend?

Jatin Patel holds Bachelor Of Engineering (Beng), Multimedia & Internet Systems from City University London.

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