Jatin Kumar Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Supporting Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards• Put forth excellent customer service efforts at all times.• Greeting customers with smile, helping them find products they need or suggestive alternatives, thereby increasing sales of the store by 15%• Proactively ask customers if they need help with anything, to recommend best suited products.• Working with a team of 5 other merchandisers, cashiers, cosmeticians to devise strategic solutions for optimising the workflow to be efficient and effective.• Knowledge about 100+ product brands on the sales floor, their locations, categories, etc• Organized backroom product and followed Backroom Inventory Management (BIMI) processes. Also familiar with planograms, picklist, talkers and signage, damages, expiry, rotation, seasonal setup, store closing procedures, POS systems usage(basic), Low Stock, NAPS, cycle counts, maintaining the backroom, and receiving the DC.• Training new merchandisers and coaching them for improvements.

Brampton, Ontario, Canada

Post office Clerk• Accepted, stamped, and sorted mail brought in by customers• Determined the amount the customer owed according to services provided and accepted payment• Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.• Obtain signatures from recipients of registered or special delivery mail.• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

Delhi, India

Worked at Natwest Group India (erstwhile Royal Bank of Scotland Group , India) an operation branch of Natwest Group (erstwhile RBS), UK.• Worked as an Analyst in Personal and Business banking Webchat Department. • Providing basic technical support to the customers on a wide range of company products, issues at a 90% rate;• Assisting customers with their queries related to their personal accounts and online banking;• Helping customers take care of their accounts by familiarizing them with online banking and best practices to avoid fraud;• Assisting customers if they struggle financially and providing them proper channels for grievance redressal;• Investigating queries accurately and raise with the relevant parties without delay and escalated where needed;• Recognizing and escalating issues and seeking advice when faced with non-standard issues/problems;• Suggesting areas of customer/business focused improvement in their daily processing and escalate appropriately through feedback mechanisms;• Reviewing manuals or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service;• Reviewing processing errors and customer complaints to identify trends and training needs.

Greater Pittsburgh Area

CGI Group Inc. is one of the largest independent Information Technology and Business Process Services (BPO/BPS) firms in the world. CGI and its affiliated companies employ approximately 73,000 member professionals. CGI provides end-to-end IT and business process services to clients worldwide with offices in Canada, the United States, Europe & Asia as well as from application development centers of excellence in North America, Europe and India.• Currently, I am a technical and Client Facing Recruiter for CGI. Prior to this, I served as a Recruiter for multiple clients for Mastech.• Manage the full cycle recruiting process across multiple hiring teams.• Responsible for Technical and Functional Recruiting for various positions across the United States. Roles include Project / Program Managers, Developers, Software Engineers, Technical Architects, Programmer Analysts, DBA’s, Big Data, Project Coordinators and more.• Partners with hiring managers to create and review job requisitions, defining and validating key position requirements (i.e. experience, technical competencies, travel and/or relocation requirements)• Uses traditional and non-traditional resources to identify and attract quality candidates• Maintains a pipeline of qualified candidates for future consideration.• Comply with government, CGI and Human Resources laws, policies and procedures.• Monitor/audit job requisition and candidate files and track applicant flow.• Establish trust and confidence by maintaining a high level of credibility, integrity, and skilled communications with managers, peers and candidates.

Gurgaon, India

New Delhi Area, India

A summer internship that has helped in understanding the basics of Financial Markets.

Postgraduate Degree, Global Business Management

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Student Coordinator, 'Kode Debugging' (Code debugging event) at Annual JIMS Fest, 2016 Student Coordinator.

Business/Commerce, General, A