- Service delivery management – Lead the account management & pre-sales delivery support for US & EMEIA region- Offshore business growth – Playing an integral role in leading projects i.e. setting up offshore business support model for onshore counter-parts of EY- Team & Workflow Management – Lead a pool of Associates & Sr. Associates across Gurgaon & Manila- Stakeholder Management – Manage Global EY Business leaders – Partners, Business development/Service-line leaders, Account/Sector/ Market Segment Managers - Project Management – Responsible for scoping of various project engagements and on-boarding them- Operations – Managing operational aspects such as billing, invoicing, minimum commitments for regions under offshore support- Efficiencies & Enhancements – Involved in improvement of service delivery quality via desktop automation and other analytical tools such as Power BI- Quality & Risk management – Contribute to firm-level responsibilities which include knowledge management, training, recruitment, new business development, process documents, SOP’s, Version and Quality control

- Strong client handling exposure for a leading UK banking client in procurement domain.- Worked on large pilot projects- Balanced and prioritized multiple tasks to meet deadlines.