• Developing comprehensive test strategies and plans tailored to project requirements.• Crafting meticulous test cases and scenarios based on detailed analysis of functional and non-functional requirements.• Ensuring robust validation of software functionalities and performance.• Identifying and documenting defects with precision, using industry-standard defect tracking systems. • Prioritize issues based on severity and impact, facilitating swift resolution, and ensuring continuous improvement in product quality.• Collaboration with cross-functional teams—including developers, business analysts, and project managers.• Driving continuous improvement initiatives within my teams and projects by actively participating in process enhancements, adopting emerging technologies, and advocating for best practices.• Learning and utilizing various testing methodologies, tools, and techniques like SQL, API testing with Postman, Jira, and such others to achieving higher levels of software quality and operational efficiency.• Proactively adapt to changing environment and prioritize work with effective time management.• Ensure regulatory compliance with all relevant industry regulations, codes, and legislation.• Ensure adherence to company policies and procedures.• Establish and maintain relationships with all internal stakeholders

• Carrying out day-to-day Billing & Meter data task• Provide high quality service delivery to both internal and external Customers and Stakeholders• Utilise meticulous attention to detail and accuracy in processing of crucial data• Proactively adapt to changing environment and prioritize work with effective time management.• Ensure regulatory compliance with all relevant industry regulations, codes and legislation• Ensure adherence to company policies and procedures• Establish and maintain relationships with all internal stakeholdersApart from the above regular task, I assist Team Manager in• Analysing quality of work by offshore team, on boarding process of new employees and other special task.• Analysing reason of failed automation process and fixing it where possible or else liaising with Business or Technical Analyst to have a permanent fixture.• Analysing and reporting various Billing & Meter data parameters.• Conducting training sessions for onshore & offshore team members.• Authoring documentation of Billing & Meter data processes on Bloomfire.• Assist Business Analysts to understand various Billing & Meter data process and to map the process• Conduction UAT for system changes relating to Billing & Meter data process• Rolling out changes pertaining to process, system or technology.Have also worked in other areas of Red and Lumo energy - like Testing, Integration and Sales

● Effective processing of New Connection – Gas & Electricity, Solar, Abolishment & Alteration job request.● Provide enhanced customer experience during the entire on boarding process with high attention to detail● Provide high quality service delivery to both internal and external Customers and Stake holders● Utilise meticulous attention to detail and accuracy in processing of crucial data● Proactively adapt to changing environment and prioritise work with effective time management.● Ensure regulatory compliance with all relevant industry regulations, codes and legislation● Ensure adherence to company policies and procedures● Establish and maintain relationships with all internal stakeholdersAchievement● Authored and updated training content for New Connection in Bloomfire● Created Manual invoice using Google Sheet and Google Form to make manual invoice process faster and efficient

● Providing efficient and friendly customer service● Roster management● Supervision and job allocation● Cash Management● Department related inventory management

● Deliver exceptional customer service through effective call handling andexceptional correspondence skills● Provide high quality service delivery to both internal and external customers● To ensure all customer queries and expectations are dealt with in a timelymanner whether the customer enquiry be through correspondence via; emailor written correspondence

● Contact debtors to collect outstanding debts and implement repaymentschedules and terms.● Adhere to policies and procedures.● Work on collection accounts each month to meet assigned KPI.● Assist the company to take legal action against debtors by providingnecessary information.● Maintain security and confidentiality of company and customer information.● Work in accordance with legal requirements during debt collections to avoidlegal issues.● Attend educational programs for professional growth and skill development.

● Providing efficient and friendly customer service● Managing a team of 31 members● Roster management● Supervision and job allocation● Cash Management● Department related inventory management

● Coordination with Branches of Union Bank of India for insurance business● Customer service● Generated investment and insurance business from allotted branches● Product training for other staff members● Co-ordination with the operations team● Achievement of allotted target

● Insurance Adviser recruitment● Training, guidance and motivation of adviser and sales team● Management of adviser team for their business and commission payouts● Achievement of allotted target