Jatin Jain Email & Phone Number

Toronto, On, Ca

Peterborough, Ontario, Canada

• Provided hands-on assistance and counseling to individuals and families seeking shelter, fostering a secure and nurturing environment. • Conducted comprehensive intake assessments for residents, appraising appropriate services and resources, resulting in a 95% satisfaction rate in service placement. • Facilitated connections with community resources, expediting residents' transition to stable housing, with a 95% success rate in securing housing within 45 days. • Managed and upheld accurate and confidential client documentation, ensuring strict adherence to organizational protocols and regulatory standards, maintaining a 100% compliance record.

Toronto, Ontario, Canada

• Maintained up-to-date knowledge of immigration regulations and policies, ensuring the college remained fully compliant with immigration requirements. Conducted regular audits, leading to a 98% compliance rate. • Supported international students in their transition to campus and community life, resulting in a 15% increase in student engagement and satisfaction scores in campus and community activities. • Collaborated in the design and implementation of innovative programs and services tailored to international students' needs, leading to a 20% increase in participation in these programs. • Utilized fluency in English and proficiency in a second major international student language to facilitate effective communication, resulting in a 25% improvement in international student engagement and understanding.

India

• Lead a team of customer service agents and provide coaching and guidance to ensure consistent and high-quality customer service.• Resolve complex customer complaints and issues that cannot be handled by other agents.• Provide technical support to customers and agents, troubleshooting technical issues with the website or customer accounts. • Maintain accurate and detailed customer records and information, including documentation of escalated issues and resolutions. • Collaborate with other teams, including IT and operations, to ensure the best possible customer experience.

India

• Respond to customer inquiries through phone, email, and chat support.• Troubleshoot technical issues with the website or customer accounts.• Resolve customer complaints and issues in a timely and professional manner.• Escalate customer concerns to the appropriate team member or supervisor. • Maintain accurate and detailed customer records and information.• Collaborate with other team members to ensure the best possible customer experience.