4+ years work experience as Customer Support Executive in E- Commerce environment. Proficient in handling clients, resolving queries.Currently working as Business Analyst in American Express. Review Fraud disputes through merchant contact, requesting additional documentation and executing merchant chargebacks.• Ensure each merchant chargeback dispute request is handled in a timely & accurate manner.• Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures.• Analyze complex information and make sound decisions.Bringing forth a proven track record of effectively researching and analysing businessprocesses and procedures and providing feedback. Resourceful, and committed to continually advancing my knowledge of relevant technologies.Customer Fulfilment Network (CFN) team delivers extraordinary Customer Care to Card members. Resolve Card Members requests as per the policies & procedures to infuse confidence in card members to elevate the customer service experience.Prompt Handling of Credit Balance Refund Requests for US Consumer Customers within specified timeframes.Appropriate evaluation of Credit Balance Refund requests by analyzing available Information, and towards prevention of losses to the Company