Dustin Phillips Email & Phone Number

United States

• Voice of the Customer providing direct feedback to R&D and Product Line Managers• Responsible for maintaining product knowledge base and expanding it.• Provide knowledge transfer and advice to the Customer Service Team.

United States

• Responsible for managing customer service escalations.• Ensuring Network Partners have the resources they need to support Ultimaker Products.• Improving internal processes and objectives• Voice of the Customer providing direct feedback to R&D and Product Line Managers

Irvine, Ca

• Project Leader of Multiple International Teams tasked with Identifying and Solving issues in a product line and evolving it into a Financial Success.• Global Program Manager responsible for Managing Quality Standards, 3rd Party Partner Network, and Customer Satisfaction.• Technical Advisor with a focus on New Technologies and Filament Resins.• Mentor of Teams and Individuals in R&D, Support, Sales & Marketing

United States

• Tech Support with a focus on escalated support cases.• Advised Sales Team with technical answers and explanations for key accounts.• Trade Show’s - Sales Engineer• New Hire Trainer

Fountain Valley, Ca

• Responsible for Final Inspections and Buy-offs for parts coming from the production line.• Worked with Production Teams to Optimize Workflows and Quality.• Evaluation of Supplier Quality and Performance• CMM Operator

Fountain Valley

• Co-Founding & Managing Board Member of a Children’s Tutoring and Advanced Learning Center• Responsible for ensuring compliance with local and state regulations and permitting requirements• Optimization of P&L - Profitable by first year-end.

Huntington Beach, Ca

• Coordinated Work-Order Priorities and Schedules with Production Teams• Order Expediting Specialist• Created and Implemented Procedures and Work Instructions for Training and Optimization of Workflows • Evaluation of Supplier Performance and Contract Negotiations

Fountain Valley, Ca

• Evaluated and negotiated contracts with vendors.• Redesigned the inventory storage and retrieval process• Revamped Inspection and RMA policies resulting in an overall increase in customer satisfaction and larger contracts.

Bakersfield, California Area

Support Technician / Head of Operations - Co-location Facility• Setup and Repair of Desktops and Networks, Upgrades, Server Migrations, and Network Rewiring. • Managed on-site surveys for new customers to ensure services met customer needs.• Oversaw Vendor installations to the Colocation Facilities and Customers.

Ontario, Ca

• Supported 300 Local and Remote Users with Desktop and Connectivity issues across 2 states• Responsible for Computer Repair, Server Management and Repair, Phone Management, Programming of 2-way Radios.• Audited and Tracked Hardware, Software and Company issued Assets.

Upland, Ca

• Worked with a team to support 1100 Users and 500 Windows and Mac based computers.• Completed Desktop troubleshooting and repair, RMA processing, Networking, Malware removal, Active directory management, Print server management, Imaging of multiple workstations simultaneously, CAT5 Cable running and termination, and Initial network installation for new campus location.