Dustin Phillips Email & Phone Number

United States

• Voice of the Customer providing direct feedback to R&D and Product Line Managers
• Responsible for maintaining product knowledge base and expanding it.
• Provide knowledge transfer and advice to the Customer Service Team.

United States

• Responsible for managing customer service escalations.
• Ensuring Network Partners have the resources they need to support Ultimaker Products.
• Improving internal processes and objectives
• Voice of the Customer providing direct feedback to R&D and Product Line Managers

Irvine, CA

• Project Leader of Multiple International Teams tasked with Identifying and Solving issues in a product line and evolving it into a Financial Success.
• Global Program Manager responsible for Managing Quality Standards, 3rd Party Partner Network, and Customer Satisfaction.
• Technical Advisor with a focus on New Technologies and Filament Resins.
• Mentor of Teams and Individuals in R&D, Support, Sales & Marketing

United States

• Tech Support with a focus on escalated support cases.
• Advised Sales Team with technical answers and explanations for key accounts.
• Trade Show’s - Sales Engineer
• New Hire Trainer

Fountain Valley, CA

• Responsible for Final Inspections and Buy-offs for parts coming from the production line.
• Worked with Production Teams to Optimize Workflows and Quality.
• Evaluation of Supplier Quality and Performance
• CMM Operator

Fountain Valley

• Co-Founding & Managing Board Member of a Children’s Tutoring and Advanced Learning Center
• Responsible for ensuring compliance with local and state regulations and permitting requirements
• Optimization of P&L - Profitable by first year-end.

Huntington Beach, CA

• Coordinated Work-Order Priorities and Schedules with Production Teams
• Order Expediting Specialist
• Created and Implemented Procedures and Work Instructions for Training and Optimization of Workflows
• Evaluation of Supplier Performance and Contract Negotiations

Fountain Valley, CA

• Evaluated and negotiated contracts with vendors.
• Redesigned the inventory storage and retrieval process
• Revamped Inspection and RMA policies resulting in an overall increase in customer satisfaction and larger contracts.

Bakersfield, California Area

• Support Technician / Head of Operations - Co-location Facility
• Setup and Repair of Desktops and Networks, Upgrades, Server Migrations, and Network Rewiring.
• Managed on-site surveys for new customers to ensure services met customer needs.
• Oversaw Vendor installations to the Colocation Facilities and Customers.

Ontario, CA

• Supported 300 Local and Remote Users with Desktop and Connectivity issues across 2 states
• Responsible for Computer Repair, Server Management and Repair, Phone Management, Programming of 2-way Radios.
• Audited and Tracked Hardware, Software and Company issued Assets.

Upland, CA

• Worked with a team to support 1100 Users and 500 Windows and Mac based computers.
• Completed Desktop troubleshooting and repair, RMA processing, Networking, Malware removal, Active directory management, Print server management, Imaging of multiple workstations simultaneously, CAT5 Cable running and.