• Managed schedules for 5 campuses of 100-500 congregants each• Organized & coordinated large events, outreaches and weekly services• Worked directly with 10 directors and 30 volunteers on a weekly basis to ensure a successful weekend performance/event• Reviewed and created a budget with the executive pastor for the multiple campuses; ensured that each campus and director maintained within their budget

• Identified resolutions for accounts that are 120 days or more past due• Managed 12 employees; coached employees on maintaining a positive culture and attitude for the department and customers• Worked directly with internal legal department and outside counsel to pursue lawsuits• Reviewed and paid expenses related to charge-offs

• Identified theft, title fraud, dealer misrepresentation and other fraudulent activity on customer contracts and accounts• Worked directly with senior management, the legal department and financial services managers to resolve dealer demands and secure outstanding collateral• Resolved complex cases applying the Federal Trade Commission guidelines• Member of the International Association of Financial Crimes Investigators

• Managed accounts for lease & retail vehicles that were under Chapter 7, 11 or 13 bankruptcy• Worked directly with outside counsel to file reaffirmation agreements with the court• Worked various reports to identify new bankruptcy filings to prevent being in violation with the courts• Member of the e-Quality Definitions Document focus group – provided feedback on how individuals daily work should be graded and accounted for