Rajdeepkaur Jat Email & Phone Number

• Provide nationwide second level end user and on-site/remote support for IOS and Android.• Perform profile management through VMware, Workspace ONE admin and Intune sites including device enrollment, software installation, unlocking devices, and maintaining accounts/devices.• Utilize shell scripting to automate routine tasks and streamline device management processes.• Manage user accounts and permissions through Active Directory, ensuring proper access and security protocols are maintained.• Provide on-site hardware and software upgrades/rollouts as directed. • Provide executive support (“White Glove”) after hours to users that are at the VP level or above for mobile devices.• Train or provide guidance to end-users on how to create tickets on the ServiceNow system, resources at assigned and non-manned sites at defined Loblaw, Shoppers Drug Mart, and remote office locations.

New York, United States

- Creating a website for INNOCASE case study challenge organized by the ex-BOD's of SSU in collaboration with Sheridan EDGE.- Handling the registration for the event.- Handling and monitoring the traffic to the website.

Brampton, Ontario, Canada

- Collaborated closely with organizational leadership and the Board of Directors to strategically influence the operational direction of the student union.- Supervised the Union's President to address all student concerns effectively and participated in their hiring process.- Volunteered in the Finance Committee to oversee the Union's finances.- Understood and adhered to legal responsibilities, SSUI Bylaws, and Ends Policies.- Reviewed the budgeting strategy and revamped it to align with organizational goals.- Attended monthly Board meetings and prepared by reading provided material.- Represented student interests objectively, sought input, and contributed to strategic plans.

- Providing technical support and assistance to clients using mobile labs, smart classrooms, and computer labs at the college's campuses.- Troubleshooting hardware and software issues related to operating systems, telephones, PC applications, and networks issues, printers, projectors , and providing explanations and guidance to resolve problems, while documenting the support provided in the ticketing system Service Now.- Assisting with the distribution, cleaning, quality assurance, and imaging of laptops and other instructional equipment.- Delivering procedural information and support to staff, faculty, and students on the services offered by the IT department.- Performing IT preventative maintenance tasks in classrooms, labs, and learning commons, as well as conducting IT asset inventory.- Demonstrating strong customer service skills, including the ability to work with technical and non-technical users, and defuse difficult situations.- Conducting thorough inspections and testing of audio-visual equipment, including projectors, microphones, and other devices.- Updating and documenting the college's IT asset inventory, including the location and condition of equipment.

Remote

Associate'S Degree, Computer Systems Technology - Software Development And Network Engineering, 3.5 Gpa

Secondary High School, 92%