With over 15 years of experience in client services and customer service, I am a training and customer service professional who recently pivoted into the professional services (auditing and training) industry. I currently work as the Training Coordinator at DQS US Academy, a leading provider of certification and training solutions for international standards.In this role, I organize and execute the newly launched DQS Academy calendar and ensure resources are coordinated and available for training courses. I also liaise with the clients, sales, the trainers, and the designers to ensure a smooth and professional learning experience for clients. I have a Train the Trainer certification from The Knowledge Academy and a strong background in process improvement, moderating, and social networking. I am passionate about personal and professional development and delivering high-quality and cost-effective solutions that meet the needs and expectations of the clients and the industry.