Jaume Palet Esteban Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

- Serve as the lead point of contact for all customer account management matters.- Build and maintain strong, long-lasting client relationships.- Negotiate contracts and close agreements to maximize profits.- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).- Prepare reports on account status.- Collaborate with sales team to identify and grow opportunities within territory.- Assist with challenging client requests or issue escalations as needed.

Barcelona, Catalonia, Spain

- Working with external partners to develop new business opportunities in existing markets or developing new markets for products or services.- Identifying potential partners based on business needs, goals, and current partnerships.- Negotiating terms of partnership agreements to ensure that both parties are meeting their obligations and benefitting from the relationship.- Managing existing strategic partnerships by developing new ideas for collaboration, monitoring performance, and resolving conflicts.- Developing marketing strategies and tactics to promote the partnership to customers and other stakeholders.- Establishing new business relationships with potential partners to create mutually beneficial arrangements.- Developing and managing long-term relationships with partners in order to increase sales opportunities and customer loyalty.- Using data analysis and market research to identify opportunities for new partnerships.- Managing the legal aspects of partnerships by drafting contracts, negotiating terms, and managing disputes.

Barcelona, Catalonia, Spain

- Manage and oversee a team of Real Estate Agents- Follow up on leads for buyers and sellers- Negotiate and prepare contracts prior to the sale or lease of a residential property- Inspect homes prior to listing them and work with agents on staging, repairs and maintenance- Prepare comp lists for properties in similar geographic areas to those in our listings- Track contract term fulfillment for properties- Advise property buyers and sellers on best practices and pricing strategies- Assist agents with continuing education- Attend property closings and ensure all contract terms are met by both parties

Barcelona, Catalonia, Spain

- Recruiting, training and supervising staff.- Managing budgets.- Maintaining statistical and financial records.- Planning maintenance work, events and room bookings.- Handling customer complaints and queries.- Promoting and marketing the business.- Ensuring compliance with health and safety legislation and licensing laws.

Barcelona Y Alrededores, España

As a trusted hotel partner with more than three decades of industry experience, TravelClick offers innovative, cloud-based and data-driven solutions that help hotels around the world to maximize revenue. More than 50,000 hotels are driving better business decisions to know, acquire, convert and retain guests through our interconnected suite of solutions – Business Intelligence, Reservations & Booking Engine, Media, Web & Video and Guest Management. Hotels also benefit from leveraging our more than 600 travel-focused partnerships. TravelClick operates in 176 countries with local experts in 39 countries. The company’s 14 offices span the globe: New York, Atlanta, Barcelona, Bucharest, Chicago, Dubai, Hong Kong, Melbourne, Myrtle Beach, Orlando, Ottawa, Paris, Shanghai and Singapore. With our worldwide presence, we have a deep understanding of local markets along with a global perspective that drives optimum results for the hotels we serve.Based in International head-office in Barcelona.My role is to implement from the moment a contract is signed until it is fully implemented, ensuring the customer has been trained on the product, as well as: • Managing the day to day operational activities required to fulfill contracted services with Customers.• Gather and review Clients´ information to ensure flawless implementation.• Product configuration, customizing solution to Customer´s needs.• Be the main point of contact for the assigned Customers during the whole implementation process, being accountable for the success of it.

Hotel Catalonia Born

• Welcoming guests as they arrive.• Allocating rooms to guests.• Giving guests their keys.• Getting a porter to take their luggage.• Taking and passing on messages.• Passing on guests' requests to housekeeping, the restaurant, maintenance, management or the leisure centre.• Putting together the guest's bill.• Taking payments in cash, credit or debit card.• Helping guests with any special requests - such as storing valuables in the hotel safe or luggage area, ordering taxis or booking theatre tickets.• Processes reservations by mail, telephone, fax or central reservation systems referral.• Processes reservations from the sales office, other hotel departments, and travel agents.nows the type of rooms available as well as their location and layout.• Knows the selling status, rates, and benefits of all packages plans.• Knows the credit policy of the hotel and how to code each reservation.• Processes cancellations and modifications• Understand the hotel policy on guaranteed reservations and no-shows.• Processes advance deposits on reservations.• Monitors advances deposit requirements.

Las Palmas De Gran Canaria Y Alrededores, España

I worked as a assistant manager in Occidental Las Margaritas hotel. I rotated through all the departments (cross-training) such as: chef assistant, F&B assistant, receptionist, housekeeping manager and finally assistant manager.

Fuerteventura, Costa Calma

• Check up on the warehouse stock.• Negotiation with the suppliers the best conditions of purchase.• Make orders to replenish the raw materials, considering the necessary demands for the establishment.• Reception of the merchandise and control its correct quality and quantity.• Check the shelf life of perishable products.• Logistics of the warehouse.• Check the best temperature for the conservation of the products.• Coordination of the supplies for the others departments.• Perform check-in and check-out of goods and merchandise.• Control possible losses of the merchandise and implement surveillance mechanisms to avoid them.• Carry out periodic inventories, calculating consumption and controlling deviations from what is expected.

Barcelona Y Alrededores, España

• Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.• Provides guests with information about attractions, facilities, services, and activities in or outside the property.• Makes guest reservations for air or other forms of transportation when requested.• Obtains necessary itinerary tickets.• Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.• Arranges secretarial and other office services.• To ensure a proper use of the telephone etiquette standards.• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.• To ensure that guest luggage records are accurately maintained and all special requests are met.• Process and deliver messages for Guests.• Deliver and safely storage Guest luggage.• Stay current and up to date with all hotel services as well as daily VIP requests and special events.• Ensure orderliness and safety guidelines around the lobby and front door areas.• Project a professional manner with an emphasis on hospitality and Guest service.• Maintain a clean, healthy, and safety working area.• Coordinates guest requests for special services or equipment with the appropriate department.• Contacts roomed guests periodically to ascertain any special needs.• Handles guest complaints and solve problem to the degree possible.

Licenciado En Gestión Turística Hotelera, Resort Management

International Exchange, Tourism And Travel Services Management

Digital Marketing & E-Commerce

Api - Col·Legi I Associació D'Agents Immobiliaris De Catalunya