• Develop and maintain comprehensive plans for actioning strategic business priorities spanning scope, objectives, tasks, and dependencies.• Ensure intended delivery timelines align with overall schedule. • Communicate with the client and managment to convey project status, updates, ensuring transparency and alignment on all aspects of the project.• Develop detailed plans, schedules, and budgets, while creating comprehensive project plans outlining tasks and timelines.• Coordinate and oversee completion across cross-functional project teams, defining roles and responsibilities and ensuring continual alignment throughout the project lifecycle.• Proactively identify and mitigate project risks, to ensure a successful project execution.• Collaborate with freelance writers ensuring proper editorial content is produced. • Work closely with our various publications and editors to get advertorials (articles) approved/edited in a timely manner, as well as uploaded to specified publication sites.• Executing newsletters takeover and e-blasts ensuring all necessary material is collected and produced within timely manner.• Work within Source to provide payment to freelance writers.• Balance daily work and various projects for Client Success, Strategy Operations, and Sales teams.

• Coordination and execution of media campaigns which includes managing campaign setup, campaign optimization and end of campaign reporting while taking ownership of individual media campaigns across a number of sales verticals.• Use of Google Ad Manger to check pacing, pull reports, pull insights and monitor media campaigns.• Participate in client campaign kick-off calls to outline the media plan, creative assets needed, ad trackingrequirements, and necessary campaign deliverables.• Partner with Ad Operations to ensure all assets and tracking links are submitted to ensure a timely campaign launch with all units delivering in full.• Strong familiarity with Internet culture and B2B/ B2C brands.• Working knowledge of media agencies.• Able to deliver confidently within a project framework / structure.• Driving client satisfaction that leads to account renewals and growth.• Future brands including, but not limited to GamesRadar+, PC Gamer, Marie Claire, WhoWhatWear, TechRadar.

• Supported tour operations including assisting management, artists, wardrobe, stage, band, dancers, and production teams throughout a twenty-six show North American tour. • Entrusted with fulfilling personal requests from T-Boz and Chilli throughout the tour. • Assisted with wardrobe operations for T-Boz, Chilli, four dancers, and a four-member band.• Performed tasks to ensure successful tour execution, including loading in and out of venues.

•Demonstrate success in efficiently resolving customer complaints and issues.•Adhere to established processes and best practices.•Play a key role in increasing the accuracy and efficiency of data entry while using Zendesk.•Leverage strong interpersonal and communication skills to build rapport with customers and provide exceptional service and support across all interactions.

•Supported tour operations for TLC's United States Tour, including assisting wardrobe, stage, band, dancer, and production teams for an eighteen-show nationwide tour including Houston, TX, Brooklyn, NY, Miami, FL and Raleigh, NC.•Entrusted with fulfilling personal requests from T-Boz and Chilli throughout the tour. •Assisted with wardrobe operations for T-Boz, Chilli, six dancers, and a four-member band.•Performed tasks to ensure successful tour execution, including loading in and out of venues.•Distributed personal protective equipment (PPE).

•Coordinate and oversee one-on-one meet-and-greets with artists visiting Atlanta for music, dance, and other performances, including beginning and ending events based on schedules.•Collaborate with artists to determine needs and preferences during meet-and-greet events; handle all aspects of client needs management.•Interact with fans in accordance with established standards and protocols.•Oversee all aspects of the setup and breakdown of meet-and-greet spaces.•Deliver high-quality support to celebrity clients as well as fan interaction.

•Coordinated fan check-in operations and interacted with fans to generate a buzz in preparation for delivering world-class experiences, including resolving issues onsite; distributed merchandise during the check-in process.•Planned and executed meet-and-greet events for TLC and Nelly while also serving as a Photographer for 22 shows based in Canada and the United States. •Fostered collaborative working relationships with venue staff to ensure successful operations, shows, and meet-and-greet events.•Restocked and managed inventory throughout the tour, including processing merchandise deliveries and returns.