Austin Grimes is a Senior Digital Community Manager @ Flexera | Customer Engagement, Cross-functional Coordination at Flexera. He possess expertise in data entry, customer service, food and beverage, music, microsoft office and 4 more skills. Colleagues describe him as "Austin is my best hire ever. I interviewed Austin in April of 2021 and knew with in 10 minutes he was exactly what we need for our community. During the interview he impressed me with intelligent answers to my questions, his knowledge of community and business treads, a diverse set of technical interest and talents, and just a great attitude & sense of humor. Once in the position, Austin proved he is strategic; he quickly identified the issues, prioritized them, created plans, then executed and delivered. He also brought vision to our strategy, planning roadmaps to leverage the features of the community platform to improve the customer experience over time. I found him to be a strong partner for Support focusing on customer experience, interaction and knowledge to get the right information to customers before a case is open, integrating support process with community, and working with other teams (Marketing, R&D, PM, CAB and others) who wanted to leverage the community for different projects. I highly recommend Austin as an effective and influential leader in the community space.", "Austin is a superstar. In his time at Flexera, he has put new life into the community. Because of Austin's hard work and networking skills, the community has complete visibility from customer-facing roles. Communities are a new offering for many companies, and many are still figuring out how to do it right- Austin is one of the industry's best and has the metrics of success and awards to prove it.
Outside of being an exceptional community leader, Austin is a fantastic co-worker. He regularly volunteers to help wherever he can and makes each project better and more genuine that he is a part of. Austin helped make the annual career week and women's summit better because of his creativity, organization, and presence. Thank you for all you do, Austin!", and "Austin has been an incredible Community Manager and colleague at Intuit. As a Community Manager, he is always focused on obsessing over our customer problems and ensuring he is actively initiating identifying solutions. He excels in effective and positive communications, creating positive engagements within the community that both demonstrate his passion for solving customer problems and his commitment to protecting the integrity and identity of our brand with customers. He appreciates and understands that customers in our communities are a critical element in the company's success, and he protects that relationship by safekeeping customer loyalty even under difficult circumstances. Austin is innovative and unafraid to try new approaches or programs that could lead to solutions for any customer concern. He makes favorable impressions and easily gains the trust and acceptance of others with his transparent method of engagement. In addition to his professional qualities and customer acumen, Austin is also a leader and active participant within the organization's different ERG's. He is committed to providing a diverse and inclusive workplace where everyone feels safe and heard. I highly recommend Austin and know that he will be an incredible asset to any employer lucky enough to land him."
Listed skills include Data Entry, Customer Service, Food And Beverage, Music, and 5 others.
