Javier Martinez Email & Phone Number

In the years I have had in property management, I am most proud of the team I have gotten to work with and the lives we've impacted in our community. From our maintenance team to administration, we work together to provide the best living experience to our residents. Looking forward to many more years in the industry helping improve resident retention and overall satisfaction.

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  Assistant Community Manager

  Shea Properties

  Mar 2020 - Present - Fremont, California, United States

  Performed end of month administrative account audits and partnered with CM to reviewoperations budget, and expense tracker with variance explanation to ensure accurate billing.● Processed rent revenue, rental assistance program payments, NSF/Late fee notifications.● Managed delinquent accounts through distribution of 3-Day Demand letters/courtesy balanceletters, drafted payment plans, and tracked delinquent accounts with legal for evictions.● Worked with maintenance manager to determine move out charges, schedule vendor services,processed all move-out deposit refunds/forfeits with resident correspondence.● Resolved resident grievances in prompt and courteous fashion with customized solutions.● Participated in bi-weekly sales calls with the revenue manager to discuss leasing metrics, marketcompetition, pricing decisions, promotion/concession implementation.● Scheduled and coordinated annual property projects with proper written resident notification.● Improved online reputation through google reviews and responding to satisfaction surveys.● Completed quality assurance inspections of common areas, model unit/vacants and projects.● Completed corporate incident reports for workplace injuries and property emergencies.● Participated in capital property walks to plan for annual improvements/major budget accruals.