 Coordinates, monitors, and reconciles daily revenue processing activities for various departments Participates in efforts to determine the appropriate combination of policy and services to ensure program efficiency and effectiveness Performs key administrative tasks relating to Revenue Processing’s central operations  Develops and performs personnel activities within section including training and scheduling  Investigates, monitors, troubleshoots, and recommends solutions for internal/external payment issues Address interpersonal and group conflicts/discussions ACCOMPLISHMENTS:  2021 Created and implemented a tracking plan to account for Revenue received during COT recent cyberattack

Started as temp; official hire date 10/14.Provide executive support to departmental supervisors and managers. Utilize advanced computer software packages to develop correspondence, produce reports and maintain records. Coordinate various projects and research when necessary. Coordinate with supervisor for the preparation of the annual departmental budget. Pay and track departmental invoices by processing payment requests and RFA payment requests. Schedule and arrange meetings and conferences. Maintained, coded and recorded employee HR files, timesheets, leave records, etc. on weekly basis, ensuring that leave time (vacation/sick/floating holidays) were recorded accurately. Coordinated and prepared documents for board/authority meetings and City Council meetings.

HeartCry was founded as a vehicle to empower people, emotionally, physically, psychologically, and spiritually to confront issues in their lives that may serve as a stumbling block, hindrances, etc.; to create and maintain a “synergistic” partnership with one’s self and in one’s relationships.; also committed to awakening hearts and equipping people towards transformational living.

Administrative, accounting, payroll, customer service in addition to offered executive support to the CEO/Founder, Director of Media and Director of Technology, various staff,and Mentorfish membership. Performed multifaceted roles, not limited to assistance with marketing proposals, reports, and presentations for Mentorship Mastery and subsidiaries.

Started as a temporary Account Analysis Specialist to permanent; later cross trained in Product Support becoming a Commercial Account Specialist II. Researched and troubleshot for commercial accounts, which resulted in elimination of errors and miscalculations for the clients’ statements.