1- Develop and execute strategic sales plans to achieve revenue targets for cloud labs and exam vouchers.2-Identify new business opportunities and cultivate client relationships to expand market reach.3-Collaborate with marketing teams to create effective sales campaigns and promotional activities.4-Serve as the primary point of contact for clients, providing tailored solutions and addressing inquiries.5-Build and maintain strong customer relationships through regular… Show more 1- Develop and execute strategic sales plans to achieve revenue targets for cloud labs and exam vouchers.2-Identify new business opportunities and cultivate client relationships to expand market reach.3-Collaborate with marketing teams to create effective sales campaigns and promotional activities.4-Serve as the primary point of contact for clients, providing tailored solutions and addressing inquiries.5-Build and maintain strong customer relationships through regular communication and exceptional service.6-Conduct account reviews to assess customer satisfaction and identify opportunities for upselling or cross-selling.7-Stay up to date with developments in cloud technologies and certification programs, providing training and product demonstrations.8-Collaborate with product development teams to gather client feedback and enhance existing products or develop new offerings.9- Manage relationships with OEMs and vendors, negotiating favorable terms and ensuring timely product delivery.10-Track sales performance, analyze market trends and customer feedback, and provide regular reports to management. Show less

~ Monitored social media channels for customer complaintsand inquiries, promptly reached out to provide assistance, and resolved issues. ~ Utilized help desk software and remote support toolsproficiently to manage customer inquiries, troubleshoottechnical issues, and offer timely assistance. ~ Demonstrated proficiency in using CRM systems to maintaindetailed records of customer interactions, track issues, andensure follow-up actions were completed. ~ Guided… Show more ~ Monitored social media channels for customer complaintsand inquiries, promptly reached out to provide assistance, and resolved issues. ~ Utilized help desk software and remote support toolsproficiently to manage customer inquiries, troubleshoottechnical issues, and offer timely assistance. ~ Demonstrated proficiency in using CRM systems to maintaindetailed records of customer interactions, track issues, andensure follow-up actions were completed. ~ Guided customers through completing purchases, upgrades, or returns, providing necessary technical assistancethroughout the process.~ Adapted to changing priorities and customer needs, prioritizing tasks effectively to meet service levelagreements (SLAs) and KPIs.~ Implemented strategies to improve customer satisfaction(CSAT) and other key performance indicators (KPIs).~ Acted as a subject matter expert, assisting junior teammembers with challenging cases and providing guidance. ~ Conducted regular training sessions for the customer support team to enhance skills and knowledge. Show less

~ Provided exceptional customer support via phone, email, and through chat. ~ Gathered customer feedback from various sources, includingsocial media, emails, and support tickets, and communicatedit effectively with relevant teams such as Product, Sales, andMarketing for continuous improvement. ~ Resolved complex technical inquiries related to softwareproducts and services.~ Maintained detailed records of client interactions andtechnical issues. ~ Achieved… Show more ~ Provided exceptional customer support via phone, email, and through chat. ~ Gathered customer feedback from various sources, includingsocial media, emails, and support tickets, and communicatedit effectively with relevant teams such as Product, Sales, andMarketing for continuous improvement. ~ Resolved complex technical inquiries related to softwareproducts and services.~ Maintained detailed records of client interactions andtechnical issues. ~ Achieved high levels of customer satisfaction (CSAT) througheffective problem-solving and communication. ~ Maintained average handle time (AHT) within acceptablelimits while ensuring thorough issue resolution. ~ Monitored and met key performance indicators (KPIs) such as response time, resolution time, and first contact resolution rate. Show less

√ Maintain relationship with existing clients to addmore value in the business.√ Managing technical service-related operations.√ Oversees the work of IT.√ Maintaining staff to ensure that all jobs arecompleted on time, within budget, and tocustomer specifications.√ Recommends changes to products or services tofulfill customer needs.√ Provide daily, weekly and monthly reports to theteam about team’s performance.√ Issue Identification & Resolution… Show more √ Maintain relationship with existing clients to addmore value in the business.√ Managing technical service-related operations.√ Oversees the work of IT.√ Maintaining staff to ensure that all jobs arecompleted on time, within budget, and tocustomer specifications.√ Recommends changes to products or services tofulfill customer needs.√ Provide daily, weekly and monthly reports to theteam about team’s performance.√ Issue Identification & Resolution HandlingProviding proactive support to client in resolutionof technical / non-technical issues as reported.√ Verbal & Non-verbal communication with clients for effective & efficient query resolution. Show less

• Provide Support, Advice, Assistance To CustomersAnd Business Client With Technical Hardware AndSoftware System Problems.• Installing, Configuring, Updating As Well As FixingAny issue Related To Computer.• Collaborate with colleagues on tasks.•Configuration and support of desktop, laptop andperipheral equipment including mobile devices asrequired.• Handling and resolving complaints.• Maintaining and updating customer data.• Maintaining a positive… Show more • Provide Support, Advice, Assistance To CustomersAnd Business Client With Technical Hardware AndSoftware System Problems.• Installing, Configuring, Updating As Well As FixingAny issue Related To Computer.• Collaborate with colleagues on tasks.•Configuration and support of desktop, laptop andperipheral equipment including mobile devices asrequired.• Handling and resolving complaints.• Maintaining and updating customer data.• Maintaining a positive relationship with clients toprovide a high level of satisfaction.•Resolving the issues over the telephone and byemail.• Responsible for quickly and effectively diagnosing and resolving incoming customer technical support issues. Show less

~ Identify, Evaluate And find Solutions To DifferentTelecom Problem.~ Visited Sites When Needed To Solve ProblemsRegarding Communicating Devices.~ Know-How To Handle And Support VariousTelecommunication Equipment's.~ Installed Different Types Of Equipment Used ForTransmitting,Wired-phones, Cellular, Cable Andbroadband Data.~ Worked With Copper/Fiber Optic cabling,Complex Networks And Switching Systems.