Javan Fermin Email & Phone Number

Pleasant Valley, Ny, Us

Greater New York City Area

Provided comprehensive helpdesk and remote support to a large user base, utilizing various communication channels.Expertly managed Google Suite Enterprise, Google and Apple devices, and Toast point of sales systems for a corporate office and multiple restaurant locations.Configured and maintained Meraki network equipment through cloud management.Administered Active Directory and collaborated with vendors on upgrades and issue resolution.Played a key role in… Show more Provided comprehensive helpdesk and remote support to a large user base, utilizing various communication channels.Expertly managed Google Suite Enterprise, Google and Apple devices, and Toast point of sales systems for a corporate office and multiple restaurant locations.Configured and maintained Meraki network equipment through cloud management.Administered Active Directory and collaborated with vendors on upgrades and issue resolution.Played a key role in corporate office relocation and managed cloud-based and on-premise systems.Set up workstations and conducted new hire orientations within tight deadlines. Show less

New York, United States

Provided comprehensive helpdesk and remote support to a large user base across corporate and studio environments.Expertly managed Microsoft Office 365, Meraki network equipment, and various cloud-based and on-premise systems.Utilized ticketing systems to streamline user requests and support processes.Performed Windows server maintenance, cloud migrations, and software license management.Maintained inventory records and created/updated IT… Show more Provided comprehensive helpdesk and remote support to a large user base across corporate and studio environments.Expertly managed Microsoft Office 365, Meraki network equipment, and various cloud-based and on-premise systems.Utilized ticketing systems to streamline user requests and support processes.Performed Windows server maintenance, cloud migrations, and software license management.Maintained inventory records and created/updated IT documentation.Managed video conferencing systems and collaborated with vendors on installations and troubleshooting.Set up workstations and conducted new hire orientations. Show less

Greater New York City Area

Conducted on-site technical support at studio locations.Provided hardware and network troubleshooting to studio staff through various communication channels.Assisted in maintaining cloud-based and on-premise systems.Supported data recovery in proprietary technology systems.Contributed to studio build-outs, including network gear, computers, and specialized equipment.