Javante C Dodds Email and Phone Number
Javante C Dodds work email
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Javante C Dodds personal email
Experienced Banker with a demonstrated history of working in the financial, customer, and technology services industries. Skilled in Teaching, Leadership, Public Speaking, and Microsoft Office. Strong support professional, currently pursuing a Bachelor of Engineering - BE focused in Technological Entrepreneurship and Management from Arizona State University.
Community Medical Services
View- Website:
- communitymedicalservices.org
- Employees:
- 525
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Community Medical ServicesGlendale, Az, Us
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Quality Assurance Specialist IiiUpgrade, Inc. May 2024 - PresentSan Francisco, California, Us -
Operational Excellence Specialist IiiUpgrade, Inc. Oct 2023 - May 2024San Francisco, California, Uso Engaged business partners to drive positive changeo Prioritized workload to meet productivity and deadlineso Compiled recommendations and results for strategic business proposals and remediations to improve operational performanceo Demonstrated sound judgment while driving a positive work environment
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Quality Assurance Specialist IiUpgrade, Inc. Jul 2022 - Oct 2023San Francisco, California, Uso Promoted from Level I to II within 1 yearo Reviewed email, chat, and phone interactions by upholding regulatory complianceo Provided written and verbal feedback to help agents and leadership problem-solve and improve customer interactionso Created an internal repository for calibration responseso Developed Quality Assurance scorecard for multiple business groups. o Worked with Quality Leadership and Business Analysts to acquire a new QM Tool.o Facilitated new hire training for phone agents and quality assurance specialists
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Quality Assurance Specialist IUpgrade, Inc. Aug 2021 - Jul 2022San Francisco, California, Uso Piloted New Quality Model for multiple business groups.o Assisted Program Analysts and Policy/Procedure teams in procedural updates.o Collaborate with different business groups to adhere to compliance and regulatory requirements.o Built Quality Assurance calibration repository for low variance across all QM teams.o Coach and Instruct customer care agents on customer service, compliance, and risk mitigation.
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Product Zone SpecialistApple Oct 2021 - Jul 2022Cupertino, California, UsUncover customer needs and provides an individualized solution for each customer. Direct customers towards uncovering products, their benefits, and navigating setup. This also includes visual merchandising, stocking, and cash handling. -
Customer Success Escalation Specialist (Iii)Wells Fargo Nov 2019 - Aug 2021San Francisco, California, UsResponds to complex customer inquiries regarding Wells Fargo products and services. Navigates through numerous systems and applications while also building rapport with the customer. Educates first level support (CSRs) with integrity & professionalism. -
Customer Success SpecialistWells Fargo Jul 2018 - Nov 2019San Francisco, California, UsPromoted from Specialist I to II within 6 months. Responds to customer inquiries while offering Wells Fargo products and services to help customers succeed financially.
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BaristaStarbucks Feb 2018 - Feb 2019Seattle, Wa, UsThis position contributes to Starbucks' success by providing customer service to all customers. This job creates the Starbucks Experience for customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles. -
Computer Information Systems TutorMaricopa Community Colleges Nov 2015 - May 2018Tempe, Az, UsAssist students in the learning process of computers and business personal computing operations. This includes basic C# coding, as well as Microsoft Office suites (i.e. Word, PowerPoint, Excel, & Access), and a multitude of other information systems based computer techniques. This can also include the usage of Windows & Mac developmental skills.
Javante C Dodds Skills
Javante C Dodds Education Details
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Arizona State UniversityTechnological Entrepreneurship And Management -
Google Creative CampusInformation Technology
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Glendale Community CollegeGeneral
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Glendale Community CollegeComputer And Information Systems Security
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Apollo High School
Frequently Asked Questions about Javante C Dodds
What company does Javante C Dodds work for?
Javante C Dodds works for Community Medical Services
What is Javante C Dodds's role at the current company?
Javante C Dodds's current role is Passionate Individual Contributor.
What is Javante C Dodds's email address?
Javante C Dodds's email address is ja****@****rgo.com
What schools did Javante C Dodds attend?
Javante C Dodds attended Arizona State University, Google Creative Campus, Glendale Community College, Glendale Community College, Apollo High School.
What skills is Javante C Dodds known for?
Javante C Dodds has skills like Leadership, Teaching, Microsoft Office, Microsoft Word, Microsoft Excel, Public Speaking, Training, Microsoft Powerpoint.
Who are Javante C Dodds's colleagues?
Javante C Dodds's colleagues are Nolan Kopytko, Dontae Scott, Magen Gamez, Gerardo Perez Canela, Vivien Chang, Brian Shapiro, Ashley Ernst.
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