Claims Adjuster
CurrentCare for customers impacted by wildfires, hailstorms, tornadoes, and other weather-related events• Settle first party and third party personal lines and commercial line claims byTelephone• Negotiate and issue customer payments• Successfully managed a high volume of inbound and outbound calls daily• Managed 10–12 new claims on a daily average• Use Microsoft Excel, Word and Epic system to help manage claims• Identify customer needs and work to meet those needs using appropriate customer service skills• Verify policy and coverage terms and conditions• Answer incoming telephone calls from agents, contractors, and insureds• Read Homeowners policy and endorsements to determine covered loss• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
