Javaun Mcfarlane Email & Phone Number

Riverview, Florida, United States

Plant City, Florida, United States

Tampa/St. Petersburg, Florida Area

• Managed the accounts for the organization’s preferred customers and adjusted billing invoices • Ensured clear communications and solved account issues for the organization • Managed million dollar revenue invoices (including adjustments and duplicate invoices) • Provided account maintenance (adding and deleting account incentives) • Managed claims for lost packages and ensured customer satisfaction • Participated in CSR development meetings, training, and orientation of new employees • Timely documented all customer calls in computer system • Initiated remote assistance for Customer Service Representatives

Tampa/St. Petersburg, Florida Area

Customer Service Representative Supervisor • Supervised 25 customer service representatives • Managed time-off request and ensured adequate coverage • Maintained documentation of employee requested and approved time off • Assisted customer service representatives with complex calls • Participated in corporate meetings to enhance quality customer service • Acted as customer service billing and collections representative • Informed customers of late or delinquent invoices (exceeding 180 calendar days) • Provided one call invoice resolutions for delinquent accounts • Collected and adjusted over $1,000,000 for UPS Preferred Customers