* E-commerceContent strategy SEO and integrity, Website management (HTML/CSS), AI/UX design (Figma, canva), CRO strategy and implementation.* Operations ManagementResearching, planning, managing, reporting, tracking and analyzing each step of the day-to-day operation and website management to ensure business processes run smoothly from beginning to end, looking for opportunities for improvement and growth.* BPM (Business Process Management) Create, document, and automate processes (workflows) to improve performance and efficiency. (Signavio, Aris, Notion, Confluence)

Support businesses' growth at a high level through tailored CRO marketing strategies - SEM & CRO Strategies to drive traffic and increase revenue- Digital Marketing Strategy & Development- Market Research and Competitive Analysis - Marketing Funnels & Customer Journey- Web Core Vitals (Google Search Console, Google Optimize).- Tags Integration (Google Tag Manager, Meta Pixel)- AI/UX Design (Figma, Canva).- Data analytics and reporting- On-Site and Off-site SEO Optimization & Technical SEO - Website management, audit and SERP Analysis (WordPress, Wix, Squarespace, Shopify).- Content Strategy (Ad copy, translation & localization).- Social Media Management & Design.- Email marketing & automation

BPM (Business Process Management). Develop and standardize processes and documentation for Finance and IT on ARIS: Project Quality Testing and technical writing for the roll-out of new systems and integration (Jira). Offer support and guidance to different areas within the company in terms of process modeling. Data analysis and reporting.

Ensuring adherence to quality standards, optimizing operational processes, and driving compliance initiatives for the English, Spanish, and Portuguese markets. (Confluence maintenance activities).

BPM. Microsoft Office 365 technical support for the Spanish and LATAM B2B market; Data analysis, troubleshooting, Process development and documentation (technical issues - solutions)

Project Management for quality control assurance based on ISO:9001 standards and technical writing for the energy and construction industry.

BPM: Processes, technical writing, user manuals development, translation and localization of technical documents, tech support and customer service for B2B markets for mobile & IT products. Market Research in terms of competitors' repair services. Data analysis to identify needs to open new service centers nationwide.

BPM: Develop technical writing material and training management to technicians based on client's guidelines: Sony, Samsung, HTC. B2B customer service. KPI's follow up. Supervise areas such as tech support, logistics & warehouse, invoicing. Develop internal process and procedure standardization in terms of repair handling for new mobile phones released in the market.

- Pre-paid Inbound phone calls (Carrier: Digitel). Provide support and general information tocustomers in terms of products and services.- Solving doubts and supporting in case of technical issues. Escalate major communication issues totier 2 for resolution.