Javed Ahmed Email & Phone Number

Dartford, Gb

London, England, United Kingdom

● Inspire,guide and plan events integrated into our community ecosystem and align to Box.org focus areas● Identify volunteering opportunities that are aligned to Box.org focus and themes● Plan and execute regional in-person Global Impact Day activities and select remote opportunities● Guide and consult on volunteering requests, developing a repository of nonprofits to leverage opportunities

London, England, United Kingdom

● Assisting customers with a wide range of Box Products from a support perspective to ensure they receive the highest level of service during their interactions with us.● Conducting onboarding sessions for premier customers, ensuring a strong collaboration is enabled with Box Support ● Proficiently troubleshooting issues using Zendesk and Zoom, delivering a superior quality of support.● Collaborating with Customer Success Managers and Account Executives to expedite the resolution of… Show more ● Assisting customers with a wide range of Box Products from a support perspective to ensure they receive the highest level of service during their interactions with us.● Conducting onboarding sessions for premier customers, ensuring a strong collaboration is enabled with Box Support ● Proficiently troubleshooting issues using Zendesk and Zoom, delivering a superior quality of support.● Collaborating with Customer Success Managers and Account Executives to expedite the resolution of customer concerns in a timely fashion.● Cultivating relationships with our esteemed Premier customers, offering a tailored and personalized experience.● Assuming responsibility for handling escalations and fostering close collaboration among all relevant teams.● Serving as a backup Technical Account Manager as needed to guarantee that allocated accounts receive the utmost "White Glove Service," which encompasses weekly consultations and acting as the primary advocate for the customer when required. Show less

London, United Kingdom

● Working with a 24/ operational environment to support our customer to identify and diagnose hardware, software applications, and or Circuit Switch, Packet Switch related issues ● Speaking with clients all over the world and discussing their problems , establishing rapport to actively reslove any issues according to their needs● Making sure effective time management is in place when dealing with cases allocated to our team ensuring any that deal with Maritime Safety are prioritised and… Show more ● Working with a 24/ operational environment to support our customer to identify and diagnose hardware, software applications, and or Circuit Switch, Packet Switch related issues ● Speaking with clients all over the world and discussing their problems , establishing rapport to actively reslove any issues according to their needs● Making sure effective time management is in place when dealing with cases allocated to our team ensuring any that deal with Maritime Safety are prioritised and escalated accordingly to NOC and the Maritime Safety ● Working with a variety of internal tools to ensure effective troubleshooting can be performed in a timely manner according to SLA’s● Closely working our distribution partners in order to resolve case that have been raised/escalated by management● Provisioning specific application's for end users and management● Working closely with Customer Support,Sales, to check hardware and provisioning related queries Show less

London, United Kingdom

● During my tenure, I successfully oversaw the seamless migration of 90% of our customers from our legacy system to our state-of-the-art Pole Star Platform. This involved conducting comprehensive training sessions for 13 international offices and over 300 users.● Additionally, I collaborated closely with the development team to rigorously test hardware compatibility using the Inmarsat IsatDataPro network for the new platform.● Recognising the significance of timely and effective… Show more ● During my tenure, I successfully oversaw the seamless migration of 90% of our customers from our legacy system to our state-of-the-art Pole Star Platform. This involved conducting comprehensive training sessions for 13 international offices and over 300 users.● Additionally, I collaborated closely with the development team to rigorously test hardware compatibility using the Inmarsat IsatDataPro network for the new platform.● Recognising the significance of timely and effective training, I adeptly managed my schedule to accommodate our global customer base, ensuring they received unparalleled support when utilizing the Pole Star Platform.● Furthermore, I spearheaded the implementation of an enhanced migration process that streamlined operations and empowered other team members to efficiently guide new customers through a clearly defined path, thereby bolstering overall business support capabilities. Show less

● At Polestar, I achieved a promotion to the position of Team Leader within just 8 months of joining the company. In this role, I successfully managed a small team.● I established and nurtured strong relationships with our key accounts, conducting regular reviews and identifying opportunities to enhance customer satisfaction by maximizing system utilization. Additionally, I provided comprehensive training to new members of their organisation.● As part of my responsibilities, I actively… Show more ● At Polestar, I achieved a promotion to the position of Team Leader within just 8 months of joining the company. In this role, I successfully managed a small team.● I established and nurtured strong relationships with our key accounts, conducting regular reviews and identifying opportunities to enhance customer satisfaction by maximizing system utilization. Additionally, I provided comprehensive training to new members of their organisation.● As part of my responsibilities, I actively developed my customer support team through continuous training and mentoring initiatives. Furthermore, I implemented performance targets that were both realistic and measurable, conducting monthly reviews to ensure progress towards these goals. Show less

London

● As a member of the Customer Support Team I would be the first point of contact for all incoming queries ● Due to the nature of the business I would work closely with sales, finance and technical support to ensure customer expectations are met● Investigating and resolving customer issues that revolve around maritime applications