Javed Ali Email & Phone Number

New Delhi, Dl, In

Greater Bengaluru Area

1. Consulting for EV business opportunity2. Building EV ecosystem from scratch to scale (0-1)3. Consulting for 3PL Business plan. Accelerating EV adoption for last mile delivery / Rentals4.Consulting Business and finance strategy 5.Providing road map for network expansion, Channel Sales, 6. Consulting for light asset business model for EV OEM's7.Consulting for capability building8. Consulting for business/ organization growth.

Delhi, India

Headding Instituinal Sales/ Corporate Sales businessElectrifying electric fleet

Bengaluru, Karnataka, India

1.Driving a target revenue of 20 million US $ with total volume of 18,000 e2WH for FY24.2.Taking care B2B, B2C and export Sales for the e2WH Sales, Network development, Strategy. 3. Responsible for pan India network penetration4. Taking care south east asian countries for export sales.5. Handling a team of RMs. ASM

Bangalore Urban, Karnataka, India

 Responsible for driving Operation & People Metrics across the Region. Plan, Organize and Direct subordinates to ensure a Seamless delivery process for a delightful Customer Experience. As a line manager ensuring all operation/people metrics in the hub are met with minimal escalations Building and maintaining a sustainable, profitable, and scalable operations in partnership with the City Head, Warehouse and last mile delivery POCs. Managing Store Managers and Hub Incharges and ensure timely delivery to the customers. Strategically plan operational excellence via city level initiatives to achieve targets. - Strategizing and executing rapid growth and network development to build efficiency in operations Improvement of the operational systems and processes in support of organizations mission. Ensure team's adherence to the processes while driving the City Operation Metrics. Proactively design process and systems with customer Maintaining a safe and healthy work environment in span of hubs ensuring infrastructure and hub facilities are maintained Work in collaboration with other Departments and support functions, closely working with CFT teams Understanding of the Human Resource Function Administration, Security & allied services, IT, Facilities etc Accomplishes Organization mission by completing related results as need. Handling a team 18 Area Manager, 20 Manager, 9 Store Manager,5 Fleet Manager, 52 Hub Incharge and 1500+ blue collar workforce.

Delhi, India

 Responsible for improvement of Sales Process , Retail Sales and CSI for entire territory  Dealership Management, Sales Management ,Warranty Management, Team Handling, Capability Building among team. Handling 5 Dealers, 8 ASC, 14 ARDs for Sales, after sales, Parts business, Customer Complaints, Consumer Experience Enhancement & Dealer profitability Service marketing & promotional activity in the territory like, Mega service camp, Customer meet, CRM program, TRP plan. Strategic planning for the customer retention and increase the Service market share thru various initiative in the Territory. Handling JD Power Town for customer satisfaction &Aftersales Operation, Customer complaint resolution within 48 Hrs Deployment of HMCL service policy to increase the Service Quality and ensure service coverage on its territory. For FSC Redemption, Paid Job, Accidental Job. To train, motivate and develop the channel partners & their Service team. Providing OJT for technical aspects. Proper implantation of service system and warranty claim settlement on time. Recall campagain management.  Dealer development, Network development, Dealer Appointment and activation as per market requirement. . Interaction with competition for market intelligence & reporting. Preparation of various types of MIS and report as per company requirement.

Lucknow, Uttar Pradesh, India

1. Monitored SML ISUZU Ghaziabad, Meerut, Aligarh, Agra ,Saharanpur Dealership for Aftersales operation & customer service.2. Implementing policies and procedures with focus on customer satisfaction and retention3. Service training & driver’s training at UP western area.4. Handling a fleet of total 22000 vehicles base of different area like Defense vehicle, Large fleet owner, school bus, PHE, PWD.5. Field technical report preparation for product quality enhancement and product development6. Service promotion activities like camp in the dealerships assigned area to develop the dealer paid service share in the market.7.Educating private and dealer’s service technicians on new amendments made in vehicles and service systems8. Snags resolving & warranty claim defrayal for malfunctioning parts9. Crafting training modules of vehicle aggregates, drivers and the new amendments.10. Developed strong CRM program at across dealership for capturing of customer feedback.

Raigarh Area, India

1.Handling fleet of mining trucks and construction equipment total vehicles base 8002.Workshop Management, proper implementation of service system and deployment of service policy as per OEM’s recommendation.3.Proper warranty settlement as recommendation by OEM’s4.Proper Implementation of CRM like Service Reminder, PSF, IRF.5.Organizing monthly customer meet program and long service award6.Monitoring on the vehicles inflow & workshop profitability.7.Providing Door step service, Organizing Mega Service Camp.8.Preparing various types of MIS- Service, Parts, Revenue

Effective Business Communications, Business, Management, Marketing, And Related Support Services

Bacholer Of Engineering, Mechanical Engineering, 69%

Mechanical Engineering

Intermediate, Mathematics, A

Activities and Societies: noHigher Secondary