• Provides technical support to our local and remote employees and handles any escalations • Installation & configuration of operating system (Windows 10/ Server 2012/2016)• Focused troubleshooting and resolving end user problems and knowledge of Fresh service system • Provides support to IT team members to resolve moderately difficult problems with products and applications by meeting customer service standards • Technical and operational support of all customer/infrastructure issues and problems• Configuring new-hire systems and performing IT on-boarding for new employees• Acting as a local resource for hands-on and eyes-on assistance in the server/networking room• Responsible to run the scripts in Jenkins for necessary tasks.• Basic understanding of networking concepts: TCP/IP, DNS, IP addressing, connectivity troubleshooting, cablingSystems Administration and support, including security patching, new system deployment, and account administration Manage multiple projects simultaneously and able to adapt to changing business needs. •Managing issues related to Windows Update.•Good knowledge about High Availability, DRS.•Installing VMWare Fusion, Horizon & helping user to setup VDI.•Administer Domain and Active Directory•Check Account Lockout issues and Login issues•Troubleshooting issues related to VDI•Troubleshooting on No Boot issues•Handling issues related to Ring Central and Nice InContact accounts •Creating Ring Central and InContact accounts•Troubleshooting issues related to InContact station ID•Handling Salesforce login issues working with IBST team to get it resolved•Basic knowledge on Linux Commands•Basic PowerShell knowledge•Creation of AWS EC2 instance as per required for the project•Installation of required software’s on EC2 instances•Checking IAM user issues•Maintain inventory assist with asset procurement, delivery and shipping•Working with some Microsoft Projects assisted by SME

Work with internal IT department to resolve issues related to their IT network and infrastructure, provide recommendations to improve the performance of their existing network andscap.e. Analyse and evaluate network infrastructure comprising of Windows Servers, clients, routers, modems, firewalls etc. to check if networks are configured for optimum throughput. Work on performance issues like exhaustion of network ports, and high CPU/Disk/memory utilization due to various components (hardware/software) configured over the network. Set up complex network of print servers and printers to be integrated with existing infrastructure if servers and workstations. Ensure IT environment is optimized for best performance by implementing protocols required for optimum bandwidth usage, network monitoring and capacity planning. Proactively work on testing new technology by configuring, deploying, testing and tuning upgraded infrastructure i.e. network, operating systems, hardware etc. in lab environment. Work with Managers/ Process stake holders/ Support Delivery management across diverse ge,ographical regions to ideate and streamline existing key performance indicators and policies to enhance p·roduct and client experience.