Javed Mohammed Email & Phone Number

Mumbai, Maharashtra, India

Job profile includes:- Ensuring compliance with the company's procedures and meeting SLAs. Anticipating changes in the business needs of the firm. Managing team from different domains in a busy work environment cost effectively and delivered on time. Developing and managing interdisciplinary teams for multi-party projects. Identifying and managing risks, issues, and dependencies. Implementing new operational processes and procedures. Negotiating contracts,… Show more Job profile includes:- Ensuring compliance with the company's procedures and meeting SLAs. Anticipating changes in the business needs of the firm. Managing team from different domains in a busy work environment cost effectively and delivered on time. Developing and managing interdisciplinary teams for multi-party projects. Identifying and managing risks, issues, and dependencies. Implementing new operational processes and procedures. Negotiating contracts, ensuring the balance between value and risk. Supporting the planning, development, and overall management of project budgets, in collaboration with relevant senior field managers and HQ staff. Delivering regular team communications, tracking KRAs, organizing monthly meetings with respective vendors. Creating, managing and analyzing performance data and other information. Encouraging, identifying and developing best practice strategy. Producing Operations manuals, writing up reports on business operations for the executive staff. Provide operational cover for absent Senior Managers, when appropriate. Assisting in the recruitment, training and development of staff. Solving disputes and complaints in a professional manner and within guidelines. Working closely with the Financial Manager, Facilities Manager & HR department. Overall responsibility for short/medium term planning and organization of all resources. Establish and implement departmental policies, goals and objectives. Show less

Mumbai, Maharashtra, India

Job profile includes:-* Diagnose, modify, test, and correct system hardware, software, and isolate user problems.* Assist user to resolve computer-related problems, hardware and software related.* Responsible for supporting, centralized antivirus, SPAM applications, Manage new users ID.* Assists with server installation, configuration and Network equipments.* Tracking and manages computer assets with documentation..* Transporting and installing new… Show more Job profile includes:-* Diagnose, modify, test, and correct system hardware, software, and isolate user problems.* Assist user to resolve computer-related problems, hardware and software related.* Responsible for supporting, centralized antivirus, SPAM applications, Manage new users ID.* Assists with server installation, configuration and Network equipments.* Tracking and manages computer assets with documentation..* Transporting and installing new equipment.* Manage parts or inventory used on the job.* Establish work priorities and evaluate time requirements to maximize productivity.* Follow established standards and procedures.* Load specified software packages, such as operating systems, MS Applications etc. Show less

Mumbai, Maharashtra, India

Job profile includes:-• Managing team of 30 members including 3 Supervisors and Four Level 2 Engineers.• Assuring quality based customer service.• Managing an effective SLA driven Service Desk for NYO Corporate Office and 276 Retail Stores.• Managing of new POS (Point of Sale) software testing and Price change at Stores, EOD/SOD functions.• Ensuring set up of IT Infrastructure for new Store Openings with all related technologies required.• Reviewing of process… Show more Job profile includes:-• Managing team of 30 members including 3 Supervisors and Four Level 2 Engineers.• Assuring quality based customer service.• Managing an effective SLA driven Service Desk for NYO Corporate Office and 276 Retail Stores.• Managing of new POS (Point of Sale) software testing and Price change at Stores, EOD/SOD functions.• Ensuring set up of IT Infrastructure for new Store Openings with all related technologies required.• Reviewing of process documentation for ISO compliance and also responsible to undergo ISO audit.• Vendor Management.• 100 % IT Asset Management.• Ensuring all incidents and requests are recorded in the Service Desk Call Management Tool.• To approve Change Management requests Hardware replacements and Software installation to be carried out at NYO Office.• Responsible for reviewing KRA’s of each team member on a quarterly basis.• To organize sessions for process updating and knowledge sharing amongst the team members. Show less