Javed Shaikh Email & Phone Number

Whitby, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Work closely with the team which includes assignment, status and performance.- Creating & maintaining the projects in JIRA- Creating JIRA story, updating the confluence.- Perform Device Testing on the various module (Card Reader, Dispenser, etc.)- Troubleshoot the issue and then capture the logs as per the vendor requirement.- Follow-up with the vendor.

Toronto, Canada Area

• to Cont.
• Repairing equipment at customer locations using established procedures in service manuals, diagnostic tools, training provided and experience
• Performing preventive maintenance of equipment based on established procedures at customer locations
• Installing / Upgrading equipment when required
• Installing software and programming equipment when required
• Providing customer training when required

Toronto, Canada Area

• The troubleshooting tasks Includes:
• Software upgrade & related issue
• Cash Recycler Unit support
• User interface queries and solution
• Managed priorities and justified calls and supports appropriately
• Participate in the resolution of incidents

Markham, Canada

• A member and lead technician of the Customer Solution Centre in Wincor Repair Project. Responsible for a team of 10 technicians and support staff, ensuring that the day-to-day operations run smoothly and that the.
• Performed detailed repairs on various Wincor Nixdorf machines.
• Ensured the equipment operates to manufactures specs.
• Ordering of consumables and equipment.
• Prepared productivity reports and tracking logs for various parts of the project.
• Wincor Nixdorf ATM MachinesProCash 6000 Cash Recyclers - 2100XE / 2100(6813) / 6811 / 6819, Card Readers (USB & Serial), United States Postal Service (USPS) Machines, Printers, Touch Screen, Card Reader, PC (Beetles).

Toronto, Canada Area

• Set up card for SMT machine
• Run ICT test on products and records results
• Operate and maintain test equipments
• Train new team member