Key Roles & Responsibilities Actively involved in: Human Resources, specifically: training and development, performance management, and schedule workplace scheduling Manage and co-ordinate approximately 15 staffs and 3 sections incharge. Experienced in direct selling and customer service to achieve maximum customer loyalty and satisfactory. Ability to build relationship and communicate with customer and colleague of all levels. Handling Cash counter. Store business operations, including managing profit and loss, facility management, safety and security, loss prevention (also called shrink), and banking Product management, including ordering, receiving, price changes, handling damaged products, and returns Team Development, facilitating staff learning and development Problem solving, handling unusual circumstances Keeping self updated about various new products and ensuring that this knowledge is passed on to team members as well. Planning for moving and Non-moving stock The Highlightso Joined as Supervisor but got promoted as Assistant manager over a period of 7 months.o Rewarded as the employee of the year at Landmark KSA for 2010-11o Rewarded as the employee of the month for Feb and June 2011 and March 2012.o Averaged a 50% year-to-year sale increase.o Cleared aged stock from 18% to 6 %( Sep/11-Jan’12).o Taken In charge for the newly opened store of the territory in Dammam Region.o Inventory loss was reduced from 3.8% to 2.3%.o Achieved highest sale figure in Ramadan July 2011. Achievements o Project Managed a new retail design for 2 flagship stores which increased sales by 20%o Introduced a number of new promotional concepts, such as multibuy promotions and cross promotions which added an extra 5% saleso Initiated and implemented new Point of Sales display systems which increased sales in impulse products and financial loans and credit cards by 25%.

Key Roles & Responsibilities Actively involved in:o Understanding the strategic plan of the organization.o Coordinating with the Logistic team to understand ensure product availability, stock & global count.o Maintaining appropriate level of stocks in the store to serve customers properly.o Planning for moving and Non-moving stock.o Managing smooth transfer of operations and processes as expected in stipulated time frame.o Organizing several brand awareness conclaves and exhibitions.o Overseeing stock planning and merchandise availability on the floor. o Achieving and exceeding the targets set for the store on agreed variables (Sales, Margins, Sales per sq ft, Stock turns, etc & working towards reducing costs and other administrative expenses).o Continuously communicating with all store staff; maintaining high performance and team culture of the organization.o Preparing re-order for the storeo Preparing periodically reports and forwarding them to the management.o Handling Cash counter. o Keeping self updated about various new products and ensuring that this knowledge is passed on to team members as well.o To ensure all customer feedback / complaints are satisfactorily handled at the cash point.o Mentoring new recruits assisting them in day-to-day activities and making them comfortable.o Attending customer and giving them required Information.

Key Roles & Responsibilities Actively involved in:o Attending customer and giving them required Information.o Looking after daily target and achievements.o Handling Cash counter.o Mentoring new recruits assisting them in day-to-day activities and making them comfortable.o Maintained close working relationship with both existing and new customers regarding product sales – Maintained customer interaction database.o Monitored customer satisfaction ,addressed issues and provided solutions.o Face to face contact with customers.o Visual Merchandised some areas of shop floor

Key Roles & Responsibilities Actively involved in:o Attending customer and giving them required Information.o Handling Cash counter.o Face to face contact with customerso Mentoring new recruits assisting them in day-to-day activities and making them comfortable.o Visual Merchandised some areas of shop flooro Enrolling First Citizen Members (Loyalty Program).o Maintaining customer directory to inform them about upcoming offers, promotions and new collection. Achievements• Joined as a junior sales consultant got promoted to senior sales consultant/cashier.• Awarded for best C.C.A. of the month. (Performance)• Awarded for Enrolling Highest Memberships in Store.(Loyalty Program)