Javed Sheikh Email & Phone Number

Karachi, Sindh, Pk

e-square global is full suit HR service company with global footprints in over 25 countries. e-square offers Talent acquisition, manpower outsourcing, EOR, PEO, ASO & payroll services. With our network of global EOR, PEO & HR service partners and rich experience , e-square global stands out as a reliable payroll processing, manpower outsourcing, staffing, EOR& PEO services. We have state of the art web based HRIS for your complete HR function’s automation. We have been satisfactorily serving top notch companies like Ufone (Etisalat cellular company in Pakistan), McDonald, cybernet, PTCL (Largest telecom company, owned by Etisalat), KESC, Qubee, careem, Engro eximp , Retailo , Dastgyr , Jugnu , Horizon , indriver and many more since 2006.

Outsource systems & solutions (Pvt) Limited, was formed to cater to international need for business outsourcing & off shoring. We had a vision, will, capacity & resources to build a top notch, world class BPO Company. Our board of directors have all served in top notch telecommunication companies, internationally.The company expanded its operations from a moderate 50 seats set to 100 seats within 6 months of starting operations. The company entered into partnership venture with professionals in UK, USA, Australia & Canada and invested in all of these countries. The company had a viable business model in mind, to invest in partnerships & ventures all around the world, which can serve as our front end offices/agents/representatives, while we focus on ensuring quality & consistency of deliverable. The company intended to build “all voice” & “data” related business models , covering from basic telemarketing to help desk, virtual office service, book keeping, web portal development, software application development, data digitizing/archiving , to name few.

Designed sales & customer service strategies for Augere (Pvt) Limited (A french telecom company, for launch of Wi-max services in Pakistan),from the platform of Mint consulting group (owned by Mubashir Naqvi Ex-President Ufone)

Successfully helped PTCL in devising sales & customer services strategy on its launch of V-PTCL (Wire less local loop home phone services). The scope of work included planning & implementation.

Reporting to CEO PAKCOM and managing a head count of Call Center & Flagships Stores in Customer OperationsResponsible for three major KPI’s (Revenue, Churn and Debt for PAKCOM)Heading two major departments - Franchise Support (Franchise stores all over the country) & Customer Relationship Management (In-house support team) .

Quality Assurance projects for PAKCOM. A proactive approach to pick up connectivity & charging issues before customer raise a complaint or a revenue lossProcess improvement projects using various QA tools for PAKCOMCSI (Customer Satisfaction Index) project for more than 250 Franchise Outlets (CSI is measured by a 3rd Party)Franchise Development Programs based on given standards (Including Monthly / Weekly Trainings, Visits, yearly Road Shows)Call Center outsourcing project: Lead special projects for PAKCOM & MNP Project: Mobile number portability project for PAKCOM Subscriber Verification Project: Developed with government agencies to identify the subscribers baseTraining Projects: More than 200 Mega Training Sessions (50+ participants each session) conducted for the entire organization + Franchise Network. These training includes, Selling skills, COPS, Call Center, Behavior, Quality Management, Training Projects: Training of the Trainers (Trained more than 30 trainers). These trainers are capable of conducting & developing trainings for Customer Operations, Call Center, Quality Management

Mba, Tqm

2 Years Diploma, Uloom E Islamia

Be, Electronics

Master Of Business Administration - Mba