Javed Sultan Email & Phone Number

Shipboard It Team

Miami, Florida, United States

Spain

Sheikh Zayed Rd, Near Difc Metro, Dubai

• Installation of Sun, Vision, Rebberry scanner software, FMC (Materials control) and Paytrax software• Maintaining, Updating, Trouble Shooting of Servers, Applications, Network and Hardware.• Ensure daily backups of servers and user computers. • Planning, Developing and implementing new technologies.• Implementing SOP’s and training staffs from other departments to follow the SOP’s.• Ensure timely and accurate delivery of technology of products and services to our guests.• Trouble shooting guest room issues with Internet (Wifi), IP Telephone.• Manage multiple areas of technology of multiple departments.• Reporting/Updating to IT Manager regarding on-going projects Hotel Application Skills- PMS (Opera 5.0 / RoomMaster)- POS (Micros 3700)- PABX (Cisco Call Manager 10.7)- Call Accounting System (FCS Unicorn)- Accounting System (SUN System 6.2)- Material Control System (FMC)- Payroll System (Paytrax)- Key Card System (Tesa Inhova)- Passport Scanner Opentec (Redberry)- High Speed Internet Access (Antlabs)

Chennai, Tamil Nadu, India

• Monitoring and handling the ticketing tool system - create tickets for reported issues and triage it to appropriate team with urgency level.• Ensure high availability of File servers, intranet websites’ and applications for end users.• Monitoring File servers, backups, network infrastructure and peripherals like printers and related hardware.• Managing and monitoring the Citrix based applications - clearing the user's session on server side if any login issue reported.• Creating new user accounts in Active Directory for new joiners’ and provide access to VPN upon user’s request with management approval.• Managing the Mail delegated administrator – creating, deleting email accounts, email forwarding upon user’s request.• Managing and maintaining a Windows 2008/2003 server environment.• Configuring DNS and Terminal service in Windows sever 2008 and 2003.• Configuring Active Directory Services, Group Policy, Software Deployment, IIS in Windows 2000 and 2003.• Implementing Backup and Restore using Microsoft Backup Utility.• Implementing RAID levels in Windows and 2000 and 2003 and Disk QUOTA.• Administration of Active Directory, DNS and DHCP Servers.• Installation and configuration of Citrix Server Farms.• Planning and testing the application virtualization for various new application releases using citrix Streaming profiler and publishing it to the citrix farms.• Deploying ICA Client .printer driver mapping .shadowing users, checking sessions, manage server load and CPU Utilization.

Chennai

• Managing and maintaining a Windows 2003/2008 server environment.• Maintaining a Windows 2008 server Active Directory Infrastructure.• Monitoring the Server, Network Infrastructure and daily backup status.• Installing and configuring the Cisco UCS series servers.• Configuration of Cisco series switches for VLAN operations.• Provide desktop support to Windows and Linux PC’s.• Installing and upgrading of OS, Applications and Patches.• Troubleshooting the issue of Windows and Linux OS.• Provide application support for Cisco recognized applications.• VPN Client Configuration for the remote users.• Provide Remote Desktop Support to the remote users.• Provide support to the file and print servers.• Provide administrative privileges to the users for access the files and PC’s.• Maintaining and Responsible for Static IP addressing.• Provide access privileges to shared files and folders.• Provide technical support to Laptop users.• Provide support for domain migration activities.• Familiarity with Remedy ticketing tool for escalating and resolving the issues.• Provide technical support to the users over phone and mail.

Master Of Technology - Mtech, Information Technology, First Class

Activities and Societies: Student placement coordinator NSS volunteer Drama organizer Social service club activities

Bachelor Of Engineering - Be, Computer Science And Engineering, First Class

Activities and Societies: Student placement coordinator NSS volunteer