Javed Khan Email & Phone Number

London, England, United Kingdom

Hong Kong

Hong Kong Sar

Hong Kong

Hong Kong

Hong Kong

Responsibilities: Project Management & Execution ~ Supplier Management ~ Quality Compliance ~ Service Delivery and Budget Management• Manage development and delivery of new procedures and processes to consolidate different product offering under one umbrella• Develop reseller model for Cloud collaboration services• Manage testing and transition of new procedures and processes by Ops teams• Ensure all deliverables meet the business requirement as per the agreed scope• Manage budget and provide regular updates based on Actuals and Forecast• Facilitate and chair meetings with Internal and external teams• Engage product managers and business stakeholders by providing regular updates• Engage with other project to manage inter project dependencies• Manage Risk, Issues and Changes

Hong Kong

Responsibilities: IT Programme/Project Management & Execution ~ Supplier Management ~ Quality Compliance ~ Team Management ~ Service Delivery ~ Security and Audit Management• Project Nucleus: Transition management of Infrastructure services to HP• Ensure business requirements for the region have been met • Provide interface to HP and ensure delivery of services without any impact to business • Develop project transition team APAC based in Hong Kong, Singapore, India and Australia• Mentoring & training team and reviewing performance.• Ensuring successful transition and delivery of the programme in the region• Work with global team to ensure regional requirements have been taken into accountHighlights:• Established regional transition team• Completed GAP Analysis in order to ensure all needs of the region are captured.• Worked with regional IT management and Operation team to complete Technology and people analysis• Managed communication channels between management and Operation team in remote offices• Managed transition of Infrastructure services team and data centres in 5 hub locations• Security and Audit management to ensure all regulatory requirements for the region have been captured• Complete Analysis of Retained services organization and put together improvement plan

Hong Kong

Managing Programmes and Projects for Asia Pacific region. This include regular mentoring of project teams, budget management, communications with customers, planning and execution of projects. Managing vendors, contract negotiations, change management and regular cost reviews.Achievements:- Reduced capital expenditure by Private cloud setup to provide services to 5 offices. - Successful setup of new offices in Vietnam- Setup of regional data centre to consolidate services for 5 offices which reduced the capital and operational budget significantly- Planned and implemented Wireless network for 11 Asia Pacific offices for supporting BYOD initiative.- Implementation of Regionalisation in Asia Pacific offices for improving collaboration and integration between cross offices teams

Singapore

Based in Singapore and lead the Asia Pacific Regional IT Operations team. Managed and develop the team of five. This includes regular mentoring, conducting regular audits based on ITIL processes, on the job training and formal performance reviews.Responsible for ensuring optimal performance, availability and accessibility of the ICT infrastructure of our Asia offices within the financial parameters and existing client specifications as well as in liaison with the IT Head to support the primary processes of Allen & Overy.Provided an effective and professional customer and technical support service to staff and clients. To ensure that highest levels of support are provided at all times and that all software and hardware issues are resolved within pre-determined timescales.Managed customer relationship and ensuring high levels of customer satisfaction via regular communications and on-site face to face meetings with key stakeholders across 9 offices by identify customer concerns and providing solutions to enhance service quality. This includes keeping customers informed thorough regular written and verbal communications.Managing the IT Finances function for the region including compiling the annual budgets of 7 million GBP and overseeing IT operation expenditure through the financial year.Achievements;- Recruited, trained and managed a Regional IT Infrastructure team of 5 in Singapore.- Relocated Regional IT Infrastructure support team from Hong Kong to Singapore improving response time and extending operating hours.- Managed the operations of 7 data centres based on the ITIL framework.- Managed relationships with clients through regular reviews on service levels and business requirements.- Setup new regional data centre in Singapore for providing services to 5 South East Asian offices reducing capital and operational costs significantly- Setup 2 new offices and data centre in Australia.

Hong Kong

Managed Infrastructure team of 4 staff based in Hong Kong, Provided technical services to 6 offices in Asia and 2 offices in UAE.Handled subsections of the ICT system management within the framework of the existing ICT policy and as per requirements of internal clients to improve ICT support of the primary processes of the company.Maintained central systems, network, hardware and software and supervised helpdesk activities.Assessed and implemented new products and ensured knowledge-sharing amongst team members.Managed various projects, maintained documentation and provided third line support Achievements: New offices setup in Abu Dhabi, UAE and Riyadh, Saudi Arabia; Multiple offices relocations in Asia and UAE; Deployment of new document management system; Managed the network upgrade to cisco switches

Hong Kong

Main responsibilities:• Maintenance central systems and network • Maintenance hardware and software • Supervising Helpdesk • Assessing and implementing new products • Documentation and knowledge-sharing • 1st & 2nd line support • Coordination department • Projects