Muhammad Usama Javed

Muhammad Usama Javed Email and Phone Number

Manager Branch Customer Services @ Dawlance
Lahore, PK
Muhammad Usama Javed's Location
Lahore District, Punjab, Pakistan, Pakistan
About Muhammad Usama Javed

Result-oriented professional with 6 years of experience in After Sale Services, Manufacturing, Quality and Training with Mechanical Engineering background. Currently working as Assistant Service Manager for Dawlance, a subsidiary of Arçelik Turkey.

Muhammad Usama Javed's Current Company Details
Dawlance

Dawlance

View
Manager Branch Customer Services
Lahore, PK
Website:
dawlance.com.pk
Employees:
2135
Muhammad Usama Javed Work Experience Details
  • Dawlance
    Manager Branch Customer Services
    Dawlance
    Lahore, Pk
  • Dawlance
    Assistant Service Manager
    Dawlance May 2021 - Present
    Gujranwala, Punjab, Pakistan
    ~Ensure the teams in branch and franchises pursue quality of work in serving customers. ~Identify, highlight and arrange relevant training programs.~Maintain check & balance of all system documents in case of any error, take corrective measures with consultations from head of operations.~Maintain conductive relations with dealers and franchises to ensure they add value to business. ~Visit dealers in territory to resolve their issues related to products and services and gather market feedback.~Ensure the implementation of policies and procedures as communicated by HO.~Control warranty costs, expenses and revenue generations.~Ensure that all key performance indicators (KPIs) reach the benchmark.~Ensure that employees are well aware of health and safety precautions.~Follow-up with technician on critical complaints for timely resolution.~Responsible to protect environment and minimize air, water & solid waste pollution to environment.
  • Dawlance Group Of Companies
    Assistant Service Manager
    Dawlance Group Of Companies Dec 2018 - May 2021
    Faisalabad
    ~Ensure the teams in branch and franchises pursue quality of work in serving customers. ~Identify, highlight and arrange relevant training programs.~Maintain check & balance of all system documents in case of any error, take corrective measures with consultations from head of operations.~Maintain conductive relations with dealers and franchises to ensure they add value to business.~Ensure the implementation of policies and procedures as communicated by HO.~Control warranty costs, expenses and revenue generations.~Ensure that all key performance indicators (KPIs) reach the benchmark.~Ensure that employees are well aware of health and safety precautions.~Follow-up with technician on critical complaints for timely resolution.~Responsible to protect environment and minimize air, water & solid waste pollution to environment.
  • Sazgar Engineering Works
    Mechanical Engineer
    Sazgar Engineering Works Mar 2018 - Dec 2018
    Lahore
    Worked at new car project (BAIC Pakistan).
  • Ercon Group
    Mechanical Designer
    Ercon Group Aug 2017 - Jan 2018
    22Km Off Ferozepur Road, Lahore
  • Pakistan Railways
    Intern
    Pakistan Railways Nov 2016 - Jan 2017
    Mughalpura Workshops Lahore
  • Gms Forgings Lahore-Pakistan
    Intern
    Gms Forgings Lahore-Pakistan Sep 2016 - Oct 2016
    Mominpura, Lahore

Muhammad Usama Javed Education Details

Frequently Asked Questions about Muhammad Usama Javed

What company does Muhammad Usama Javed work for?

Muhammad Usama Javed works for Dawlance

What is Muhammad Usama Javed's role at the current company?

Muhammad Usama Javed's current role is Manager Branch Customer Services.

What schools did Muhammad Usama Javed attend?

Muhammad Usama Javed attended University Of Engineering And Technology, Lahore, Board Of Intermediate & Secondary Education, Lahore, Board Of Intermediate & Secondary Education, Lahore.

Who are Muhammad Usama Javed's colleagues?

Muhammad Usama Javed's colleagues are Muhammad Badar Alam, (Pgd Env, Tpm Specialist ,cet Unido), Muhammad Shaheer Khan, Goher Zaman, Fari Usman, Muhammad Irfan, Waseem Guj Bm, Syed Basit.

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