Javeed A Email and Phone Number
Results-driven Senior Quality Assurance Lead with 8+ years of experience in training and quality control. Skilled in developing training solutions, enhancing processes, and driving continuous improvement. Committed to ensuring top-notch performance and contributing to organizational growth.Deliver coaching feedback to agentsConduct and evaluate customer feedback surveysPrepare management reportsExceptional listening and analytical skillsDetail orientedSubject Matter ExpertisePresentation SkillsAssessment and FeedbackTime Management
Novel Office India
View- Website:
- noveloffice.in
- Employees:
- 329
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Senior Team Lead - Training And QualityNovel Office IndiaBengaluru, Ka, In
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Senior Team Lead - Training & QualityNovel Office India Dec 2023 - PresentBengaluru, Karnataka, India
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Senior Team Lead - Training & QualityVenturesoft Global Aug 2022 - Nov 2024Bengaluru, Karnataka, IndiaExperienced Senior Team Lead specializing in Training & Quality. Proven track record in driving performance, implementing training programs, and optimizing team productivity. Expertise in quality assurance, curriculum design, and delivering engaging training sessions. Results-oriented leader fostering a culture of continuous learning and high performance. -
Quality AnalystHiveloop Technologies Pvt Ltd Apr 2019 - Jul 2022Bengaluru, Karnataka, IndiaAs a Quality Specialist, I ensure that products, services, or processes meet quality standards. I analyze data, conduct audits, and implement control measures to resolve issues. I collaborate with teams, develop protocols, and monitor compliance. I aim to enhance customer satisfaction and drive organizational success.
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Quality/Training & EscalationsNarayana Health Jan 2018 - Oct 2018Bengaluru, Karnataka, IndiaCoordinated process for 150 people, including hospitals and contact centerConducted Root Cause Analysis of escalations raised by the HospitalImplemented Error Analysis and weekly Quality Call CalibrationAnalyzed AHT trends and shared insights for process improvements -
Senior Quality AnalystHgs - Hinduja Global Solutions Apr 2015 - Jan 2018Bengaluru, Karnataka, IndiaAs a Senior Quality Specialist, your role is to ensure that products, services, or processes meet or exceed established quality standards. Your primary responsibilities involve analyzing and evaluating quality data, implementing quality improvement initiatives, and providing guidance and support to the quality team. -
Customer Relationship OfficerConcentrix Sep 2013 - Aug 2014Bengaluru, Karnataka, IndiaManaged inbound calls and escalation deskTrained in handling escalation and repeat callsMaintained follow-up records and focused on rapport building with customers
Javeed A Education Details
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Jawahar Memorial English SchoolBca
Frequently Asked Questions about Javeed A
What company does Javeed A work for?
Javeed A works for Novel Office India
What is Javeed A's role at the current company?
Javeed A's current role is Senior Team Lead - Training and Quality.
What schools did Javeed A attend?
Javeed A attended Jawahar Memorial English School.
Who are Javeed A's colleagues?
Javeed A's colleagues are Preetham M, Wasiq Musaab, Babu B, Balakrishna S, Anthony Rajan, Mmanjushree Novel, Melvin Paul.
Not the Javeed A you were looking for?
-
Mohammed Javeed A
| Salesforce Developer @ Cloudq | 15× Super Badges On Trailhead | Aws Cloud Practitioner | Expeditioner | Entrepreneur |Chennai1gmail.com -
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