• Customer Coordination and Issue Resolution: Efficiently coordinated with STC customers to address complaints, coverage issues, and quality concerns, ensuring resolution within SLA.• Technical Expertise: Demonstrated advanced proficiency with BMC Remedy User ENM and NIAM Server/Secure CRT for RAN Nodes (2G/4G/5G), ensuring smooth operations and accurate troubleshooting.• Cross-Functional Collaboration: : Actively engaged with Back Office, Field Maintenance, Cross vendor domains like Huawei TNOC, CISCO, Juniper, and FTTX teams to address and resolve network concerns.• Team Leadership: Successfully managed and motivated a team of 25 engineers across RAN Access, Transmission, Core, VAS and Power domains, fostering high performance and accountability.• Critical Support: Provided guidance to shift engineers during critical outages and ensured swift resolution of network issues to maintain optimal availability.• Knowledge Sharing: Conducted regular training sessions and shared technical expertise with team members to enhance skills and performance.• Outage Management:: Led efforts to address major outages by coordinating with Transmission & Cisco NOC, Building Power Teams, and FM Site engineers, ensuring quick recovery and minimized downtime• Reporting and Analysis: Generated error-free daily outage reports for customers and conducted traffic analysis to address call quality issues efficiently.• Process Improvement: Suggested audit enhancements for fault keywords in automation tools, improving accuracy and efficiency in issue resolution.• Escalation Management: Managed escalations for prolonged outages and MDT/TCN issues, collaborating with NFM, TAWAL TNOC, GPON, and IPMPLS teams to restore services promptly.• Project Implementation: Partnered with RF/Performance and Implementation teams to execute site migrations and software updates seamlessly, ensuring zero disruption

• Emergency Outage Management: Coordinated with all relevant entities to handle emergency outages from the transmission side, ensuring rapid response and resolution.• Outage Investigation: Led investigations into major outages caused by transmission failures, identifying root causes and implementing preventive measures.• BMC Remedy, SO-EM & Moshell Expertise: Proficient in utilizing BMC Remedy, OSS and Moshell 9.1 for efficient troubleshooting and fault isolation on Node B/ENode B and RNC/BSC systems.• Transmission Path Troubleshooting: Conducted thorough checks and troubleshooting of transmission paths to identify and resolve transmission-related issues.• Trouble Ticket Management: Efficiently handled and escalated trouble tickets to the NFM, TNOC, GPON, and IP MPLS teams for swift resolution.• Preventive Maintenance: Managed daily and weekly preventive maintenance routines to ensure optimal transmission performance and network reliability.• Team Leadership: Supervised technician troubleshooting efforts, providing guidance to ensure timely and accurate resolutions.• PDH Transmission Systems: Oversaw the operation, administration, and maintenance of PDH transmission management equipment and systems, including SOM Server• Training & Support: Delivered technical training and guidance to NFM and Surveillance Engineers, enabling them to efficiently resolve issues and optimize system performance.• Technical Support Coordination: Collaborated with Surveillance, NFM, and TNOC engineers to confirm correct circuit work order (COW) design and resolve outage issues.• Microwave Network Support: Provided expert technical support for Microwave network equipment (Mini Link Series TN, PT) and SIU/Router 6000 series addressing issues such as RSL, LOS, hardware faults, loop tests, software upgrades, and link budget analysis.• Microwave Equipment Repair: Ensured the timely repair of microwave network equipment within the defined SLA, coordinating with field engineers

• Commissioning & Testing: Led the commissioning, troubleshooting, and maintenance of Ericsson RBS 2202, 2204, 2206, 2964, 2954, and 2111 using OMT, ensuring high operational standards.• Installation Expertise: Successfully installed and integrated multiple RBS systems (2202, 2204, 2206, 2104, 2106, 2111, 2954, and 2964), contributing to seamless network operations.• BTS Configuration & Expansion: Spearheaded the expansion and swapping of Ericsson BTS from basic configurations to advanced 8+8+8 configurations, optimizing network performance.• Microwave Equipment Installation & Alignment: Expertly installed both outdoor and indoor microwave equipment, along with performing alignment troubleshooting to ensure minimal signal disruptions.• MMU Configuration & Maintenance: Configured a range of MMUs (2x8, 34+2, 2x2-34+2) to improve system efficiency, along with resolving major alarms (HCC, RCC, BER) and optimizing performance.• PDH & SDH Mux Upgrade: Led the Mux upgrade process for all PDH and SDH equipment, enhancing network capacity and performance.• Microwave System Troubleshooting: Proficiently handled the troubleshooting and maintenance of Microwave Links using MSM Minilink Manager, ensuring continuous uptime.• Alarm Management & Fault Resolution: Resolved critical alarms like A1, A2, A3 (including RX diversity and VSWR clearing) and rectified various RBS faults, improving call quality and network reliability.• Capacity Expansion & TRX Addition: Managed TRX additions for increasing network capacity, optimizing coverage, and reducing call drops.• Customer Complaint Resolution: Efficiently addressed and resolved customer complaints related to call drops, ensuring a high level of customer satisfaction.• New Site Rollout: Drove ASP maintenance and successfully completed targets for new site rollouts, integrating new sites and performing software loads.• E1 Routing & Site Migration: Managed E1 routing for BTS and BSC migrations, including from BTSOL to BTS

• Led the installation, configuration, and integration of Base Transceiver Stations (BTS) for Airtel’s network expansion, ensuring high-quality and seamless service delivery across key regions.• Coordinated with cross-functional teams from Airtel and Nokia to ensure timely and accurate implementation of BTS infrastructure.• Performed site surveys, troubleshooting, and maintenance activities to ensure efficient network operations and minimize downtime.• Executed hardware and software integration processes to enhance network connectivity, contributing to improved signal strength and coverage.• Monitored and optimized network performance, resolving technical issues to meet stringent quality and service level agreements. Collaborated with vendors and project managers to ensure the delivery of projects within scope, budget, and timelines.