Jessica Conn Email & Phone Number

Huntsville, Alabama, United States

Arab, Alabama, United States

• As of August 2021: Organic following on all social media channels has increased by a total of 221.7%
• Differentiate from competitors and humanize the company by creating and publishing content that educates and builds trust with authenticity, transparency, and immediacy
• Create brand style guide with color palettes, fonts, textures, and logo variations and ensure all published content is on-brand
• Curate social media content calendar on ClickUp using a working document of original content ideas which is updated monthly; compose original copy for captions; produce, film, and edit videos (i.e. behind the scenes.
• Create print flyers, brochures, signage, and other physical media
• Lead, execute, and maintain website re-design, including installing custom code for displaying BBB seal and social media channels, creating custom on-brand images, writing all copy, writing custom CSS where needed.

Huntsville, Alabama

• Provided administrative and secretarial support for the Facilities & Operations department (answering calls, making copies, file management, creating spreadsheets, generating as-needed reports, scanning documentation)
• Administered and distributed three procurement credit cards
• Reconciled and sorted 400 (average) transactions for thirteen cardholders per month
• Created, received, and closed 100 (average) SPOs per month
• Created, sorted, formated, and distributed (14) department reports including end of month (EOM) reports with back-up per university procurement standards
• Assisted with ordering, receiving, and remitting payment for department uniforms

Global

I maintained a six-month freelance contract as an evaluator of Instagram advertisements. This unsupervised position required self-motivation, time-management, and multi-tasking. I was responsible for my training and my quality of detailed written evaluations, for if I did not meet quality expectations and standards my contract would be nullified.

• Substituted grades six through twelve in various subjects in the Arab, Guntersville, and Oneonta city school systems
• Exercised ability to work in a fast-paced setting
• Performed thorough note-taking, organization, multi-tasking skills, and team management skills
• Followed strictly and precisely the directions the class instructors provide for me
• Demonstrated consistent leadership despite each assignment's difference
• Prioritized, completed, and started new assigned tasks frequently and efficiently

Guntersville, AL

• Provided premier customer service, including greeting customers and answering questions
• Collaborated with owner in implementing digital marketing plans—specifically on Facebook and Instagram—by designing graphics in Canva, advertising promotions, editing photographs of product, or planning campaigns to.
• Created graphics and copy for promotions, contests, giveaways, announcements, and brand-appropriate campaigns
• Recorded and fulfilled special orders, decorated, divided, packaged, labeled, and priced products

Huntsville, Alabama Area

• Condensed, organized, and relabeled inventory
• Improved inventory storage with new bins and product categories
• Assisted lead clerk with counting and reconciling inventory
• Assisted lead clerk with checking in and out inventory per work order requests
• Created and closed purchase orders attached to work orders across various facility departments
• Received in shipments

Huntsville, Alabama Area

• Provided excellent customer service via the "Jared Wow"
• Closed sales to meet goals in product sales, warranty sales, repair sales, credit application sales, and add-on sales
• Answered the telephone to assist guests and direct calls
• Completed call lists to generate sales
• Entered accurately special order data, repair job data, custom jewelry data, and transaction data, and inventory piece count data
• Handled guest's private information with utmost security and confidentiality

Huntsville, Alabama

• Provided immediate and attentive service, maintaining Whole Foods core value of satisfying, delighting, and nourishing each customer
• Partnered with department buyer in maintaining inventory and supplies
• Anticipated guest and store needs by regularly evaluating sales floor
• Created an appealing department by keeping workspace, counters, and displays clean and stocked
• Packaged, dated, and priced products accurately
• Followed all Whole Foods Market cash handling procedures

Arab, AL

• Trained new crew members by positively reinforcing and giving encouraging coaching for successful performance
• Operated store without supervision or other staff
• Reconciled cash drawer at open, throughout the day, and at close
• Provided knowledgeable, enthusiastic, accurate, and prompt service to guests with a customer-focused attitude; high-quality beverages and food items; and a clean, comfortable dining atmosphere and workspace
• Maintained a calm demeanor during periods of high traffic or unusual/special events
• Anticipated guest and store needs by regularly evaluating surroundings

Franklin, TN

• Designed and implemented self-marketing and promotion via meaningfully designed and organized email templates, email signatures, and email campains (eblasts) optimized with call-to-actions and Bitly URLs to track click.
• Rated #1 in digital sales due to email targeting and follow-up
• Wrote, developed, and scheduled meaningful, engaging content via social media calendar
• Engaged and responded to clients on social media platforms, specifically Facebook and Twitter via Hootsuite
• Prepared presentations on new choral music releases
• Solidified customer loyalty via excellent customer service

Franklin, TN

Nashville, TN

• Interacted with clients and guests during stations’ events
• Promoted local businesses and radio stations during events
• Planned on-air giveaways with Promotions Director
• Created a novel sales database for each Clear Channel Nashville radio station
• Collaborated with Production Director on a 30-second ad for Skin by Michelle
• Recorded two 15-second national spot ads for Walmart

Kay Jewelers In Green Hills - Nashville, TN

• Achieved sales objectives for merchandise, warranties, and credit program
• Performed physical inventory
• Attended to customer merchandise maintenance
• Developed and created promotional material for in-store events, including business letters

Jackson, Tennessee Area

• Served as Chair of Resident Assistant Training & Selection Committee
• Conducted event planning
• Developed interpersonal relationships
• Maintained department data
• Promoted academic excellence

Jackson, Tennessee Area

• Managed the university’s front main lobby and switchboard
• Performed general office tasks
• Assisted various administrators and departments of the university

Jackson, Tennessee Area

• Supervised label’s compliance standards
• Organized artist’s album track order
• Supervised art and promotional direction for artist
• Selected submissions for Entertainment/Music Industry (E/MI) Studies annual compilation album

Jackson, Tennessee Area

• Improved customer service skills
• Managed telephone calls

Guntersville, Alabama Area

• Ensured customer satisfaction
• Maintained store order and hygiene

Bachelor Of Science, Entertainment Industry Studies, 3.92

Activities and Societies: Student Activities Programming Board, Alpha Chi

Bachelor Of Science, Entertainment/Music Industry Studies, 4.0

Activities and Societies: Student Activities Committee, Residence Life, Phi Mu Fraternity for Women, Concert Choir, Federal Work Study.

Standard High School Diploma, General

Activities and Societies: French Club, Beta Club, Interact Club, Concert & Chamber choirs, Arab Musical Theater