Works directly with and leads a team of 400 IT professionals in outsourced infrastructure management and IT staffing. I lead service delivery in Jersey City, NJ, Philippines, and India. We also manage datacenter in Phoenix, Arizona and Long Island, NY. I have worked on accelerating the company's operational maturity level by introducing initiatives that closely track service desk performance and quality assurance.

Worked with delivery team on a multitude of projects, such as:o New network setupo Network relocationo Disaster recovery site implementationo New Microsoft Exchange installationo Microsoft Exchange migrationo Network virtualization utilizing VMware and Hyper-Vo Active directory implementationo Firewall implementationo Load balancer implementationo Backup area network configurationo SAN implementationo Wireless local area network private and guest Managed service delivery that includes:- engineer dispatching and scheduling- client service review calls- quarterly business reviews- solution designingManaged and oversaw VMware private cloud and 2 office networks and maintained 99.999% uptime

I accelerated their technical adaptation by:- Introducing Active Directory to their network- Moving their emails from a POP3-based system to a Microsoft Exchange platform- Designing and launching a website to attract more web traffic for marketing- Building a database for loan origination and closing to expedite loan closures and end of year 1098 tax form processing- Introduced wireless capability to the network- Implemented permission-based file shares for secure local file sharing- Managed and maintained day to day service desk operation