As a Manager at Accenture with over 13 years of experience in diverse and dynamic management roles, I bring data analysis, process improvement, and team management skills to deliver quality and productivity for various projects and clients. I have a Bachelor of Science degree in Physics, Chemistry, and Mathematics, and I am proficient in Customer Relationship Management (CRM) tools and techniques.I am passionate about aligning organizational business goals with innovative and creative solutions, and I am always eager to learn and grow in my field. I have successfully led and supported multiple initiatives to optimize operations and reduce costs, working with top leadership and clients across various domains and industries. My vision is to empower and enable my team, my clients, and my organization to achieve consistent and sustainable success.
Foundever
View- Website:
- foundever.link/c53778
- Employees:
- 99639
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Senior Operations ManagerFoundeverMumbai, Mh, In
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ManagerAccenture Jan 2022 - PresentMumbai, Maharashtra, India -
Senior ManagerIcici Lombard Mar 2021 - Jan 2022Mumbai-Customer Relationship Team - Analyzing data to increase business operational efficiency.-Work with top leadership on Monthly Business Review & Weekly Business Review.-Organized team activities to build camaraderie and foster pleasant workplace culture.-Ensure Standard Operating Procedures (SOP) and SLAs are maintained for the process-Drive operations and planning of the team ensuring that they continuously deliver Quality & Productivity within the agreed-upon KPI & SLA frameworks.-Developed and led process improvements to optimize operations and reduce costs.-Monitoring the overall functioning of the process, identifying risk-prone areas, and implementing adequate control measures-Managing and monitoring the performance of Team Leader to ensure the meeting of individual & group targetsPartnered with IT to design, develop and implement technology-based solutions.
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Business Development ManagerFleekaroo Dec 2020 - Mar 2021Dubai, United Arab Emirates
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Customer Service Team ManagerSutherland Global Services Private Limited Oct 2014 - Dec 2020Airoli
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Relationship ManagerOcwen Financial Solutions Pvt. Ltd. - Apac Aug 2013 - Feb 2014Mumbai Area, India• Adhering to client targets on monthly basis• Producing relevant feedback to my agents on the basis of their performance* Assisting customers with Loan Modification -
Customer Relations AdvisorHutchison 3 Global Services Co. Private Limited Jan 2013 - Jul 2013Mumbai Area, India• Handling incoming customer calls based on cancellation request and convincing them to upgrade their service rather than cancelling the set contract • Adhering to customer satisfaction targets on monthly basis
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Sr. ConsultantFirst Source Bpo Solutions May 2011 - Dec 2012Mumbai Area, India
Javid Shaikh Education Details
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Information Technology -
Bsias English High SchoolInformation Technology
Frequently Asked Questions about Javid Shaikh
What company does Javid Shaikh work for?
Javid Shaikh works for Foundever
What is Javid Shaikh's role at the current company?
Javid Shaikh's current role is Senior Operations Manager.
What schools did Javid Shaikh attend?
Javid Shaikh attended Carlox Teacher's University, Ahmedabad, Mumbai University Mumbai, Bsias English High School.
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