Javier Alegre Email & Phone Number

Barcelona, CT, ES

Cabrera De Mar, Catalonia, Spain

• Fashion Maintenance Technician Talent Acquisition Specialist
• Strategically coordinate the management of key suppliers in the facility management sector, merging global experience with an innovative approach.
• Coordinate interventions in the retail world with specialized technicians in areas such as air conditioning, electricity, general maintenance, large and small works, among others.
• Communicate fluently in English, French, and Spanish, establishing solid connections with suppliers from diverse cultures and ensuring their satisfaction. My adaptability strengthens relationships with suppliers.
• Demonstrate creativity in sourcing and discovering suppliers, effectively expanding the network and enhancing procurement processes.
• Coordinate with internal departments to ensure synergy and success.

Santa Maria De Palautordera, Catalonia, Spain

• Monitoring shipments and build close partnerships with carriers like UPS, Envialia, Correos, etc., to achieve maximum fulfilment of orders.
• Using multiple channels, to respond to customers (Ticketing systems, outlook, telephone, chat, video conference, etc), solve concerns and escalate issues when appropriate.
• Work with customers to continually seek new solutions for their logistics challenges and setting up weekly meetings to present KPIs and feedback.
• Gathering, analysing, and preparing relevant information for business reviews and participate in implementing new time-saving processes to reduce the number of incoming queries.
• Deal with other departments such as collections, account executives, brokerage, management, airport hubs, distribution centres, etc.
• Mentor and train new staff members.

County Dublin, Ireland

• Provide account management support to key customers with logistic issues related to brokerage, distribution centre,airport hubs, management escalations and billing.
• Operate efficiently the international logistics of key UPS customers (Lenovo, Dell, US Army, Daher, Airbus, Group SEB, and Amersports)
• Maintain excellent relationships and communicate with preferred customers fluently in French, Spanish and English via phone and email
• Organize shipments, develop and confirm schedules, pickups & deliveries
• Elaborate daily personalize reports with Microsoft Excel for our customers
• Train new staff members on standard UPS procedures and tools.

County Dublin, Ireland

• Investigate and solve customer billing queries by phone and email and raise adjustments.
• Notify other departments and educate customers of their errors to reduce incoming queries.
• Maintaining excellent customer relationships to ensure customer satisfaction
• Meet set targets on a daily basis.
• Fill out accurately and correctly Daily Microsoft Excel reports.

County Dublin, Ireland

• Promote and sale salon services and products
• Schedule appointments for clients
• Complete computerized scheduling, bookkeeping and inventory management procedures

London, United Kingdom

Lyon Area, France