Javier Arango Email & Phone Number

Miami/Fort Lauderdale Area

Sungas has been in business since 1937 and prides itself on its high safety standards. Sungas has continually installed the newest safety mechanisms before they have been legally required.After the hurricanes, Sungas Services worked with FEMA to ensure that all evacuation areas were continuously supplied with propane.Our Services: Liquid Propane Delivery for Residential and Commercial Accounts Installation of Commercial and Residential Tanks, Pipes, and Gas Lines 24 Hour Emergency Service Emergency Leak Shut-Off Gas Appliance Service Tank Inspection Tank Removal System Checks

Miami

Providing support to the VISA call center's with any hardware, software and application access rights issues. Additionally providing assistance with Work force management forecasting in 3 Global Call centers.

Critical Issue Team Lead 2006-Current Alienware; a 200 million dollar multi-national subsidiary of Dell Inc. and the leader of the high performance PC Industry.Roles and ResponsibilitiesProvide executive level service and supportIdentify and resolve issues reported on the field or through escalation paths.Constantly reviewing approximately 57 service tickets per week, average expected service level per department standard is 20 a week.Team Lead in charge of the cancellations department.Validate drivers for mobile platforms and provide a release package for customer.Identify and attempt to remedy issues not resolvable by the level 1 or level 2 support teams.Key Accomplishments Validated SLI drivers for the Nvidia 295 on the X58 platform in windows vista, this validated driver was released to customer.Provided the highest level of call volume, assisting 78 customers within one week and redesigning the cancellation policy.Responsible in dropping cancellation rate post 30days from 45% to 0% and reducing Pre 30days from 80% to 48%.Additional rolesTraining-as new products are released, hardware and software, I create and implement relevant training document if they are not available to my fellow coworkers and; 2006In charge of providing my team with the most up to date literature in current day technology.Responsible for Diagnosing and repairs all customers computer prior to shipping.Constantly keeping a quota of 13 repaired systems a day, approximately 3900 computers a year.Knowledgeable with all current day Hardware and Software.; On-site technical support for the Greater Miami Dade Area servicing Small businesses with Software, Hardware conflicts and maintaining network infrastructure and security.

Associate Of Arts (Aa), Accounting And Finance

Aa, Accounting