Javier Arango Email & Phone Number

Panama City, Panamá, Panama

Colombia, Central America & Caribean

• Responsible for the Commercial Operation of Paccar Parts for Colombia, Ecuador, Puerto Rico & Dominican Republic ($20MM/YR Sales)
• Lead/Mentor Parts Sales Managers & Dealer Directors and Owner to achieve Paccar Sales Targets & Metrics in the territory.
• Coordinate communication with customers to respond daily needs related to business operations.
• Develop and implement corrective actions for underperforming distributors.
• Lead new products development to increase PACCAR portfolio offers to all customers in the territory.
• Provide training in Sales Techniques and Management to dealership network personnel.

Bogota, COL

• Responsible for the Entire Spare Parts Business Unit (Commercial & Operational Activities) for all the Chinese brands Portfolio.
• Increased in 40% the average monthly sales and Improved the Order Fill Rate from 65% to 95%.
• Improved the dispatch Time to the Dealer network from 20 to 2 days in average.
• Launched the operation with third party Chinese Commercial Agents overcome OEMs parts shortages.
• Re-arranged all the operational structure and layout of the spare parts warehouse.

Colombia

• Lead the Powertrain and Chassis Engineering Design Group – Engineering Design & Validation (All Sources).
• Provide Technical support for other company areas such Quality Control, Field Service and Operations.
• Support Engineering Activities in GM Ecuador and GM Venezuela
• Assigned as Experimental & Product Engineering Manager for GM Ecuador (4th Quarter 2005)

Oshawa, ON Canada

• Lead the Brake System Validation Process for 2005MY Theta Platform Vehicles to meet Federal Standards Requirements (MVSS106, MVSS116, MVSS135)
• Developed LADV Plans for 2007MY Theta Platform Vehicles (GMT191/GMT192/GMT193 – Chevrolet Equinox, Pontiac Torrent SUV and New Suzuki XL7) in Brakes, Steering and Dynamic Control areas.
• Acted as Technical Liaison between GM of Canada and 2007MY Theta Vehicles Base Brake Supplier (MANDO KOREA) for Product Validation matters.

Colombia

• Marketing & Sales
• Increased annual parts sales 22% by developing new products such re-powering and low-cost maintenance kits.
• Opened eight new distribution locations, increasing brand coverage by 40% in the assigned region.
• Enhanced sales opportunities by selling obsolete stock resulting in a 30% decrease of low-turnover inventory.
• Increased Customer Satisfaction Index (CSI) from 3.8/5.0 to 4.2/5.0 by retraining dealers in GM corporate policy.Consulting is Operations & Sales
• Supported the Auto-Dealers owners in the development of annual business plans.

Colombia

• Evaluated the technical specifications of the most successful vehicles of GM in Colombia.
• Lead the technical analysis for the introduction of Natural Gas Fuel Systems in passenger vehicles.
• Implemented usage of automatic data collection reducing road testing time by 20%
• Performed parts evaluation and served as technical liaison between GM and suppliers.

Master Of Science - Ms, Operations Management

Mba

Graduate Degree, Operations & Production

Graduate Degree, Project Management & Feasibility Analysis

Bachelor Of Science - Bs, Mechanical Engineering

Elementary & High School

Graduate Certificate, Logistics, Materials, And Supply Chain Management

The MIT Graduate Certificate in Logistics and Supply Chain Management (GCLOG) is an elite academic program from the MIT Global Supply.