Javier Calderon Email & Phone Number

Tampa, Fl, Us

Mumbai, Maharashtra, In

• Coordinate with third party as necessary to keep Equipment and Software in good working order.• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Update assets in ServiceNow ticket system in order to keep track of inventory plus update spread sheet shared with entire Support Team• Manage IMac and desk side support services.• Update iMac to proper versions, setup end users for admin usage. Troubleshoot with apps being used by user, setup login. Setup JAMF for new end users.• Trouble shooting Androids and IOS mobile devices with setup and email issues.• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include but not limited to, patch updates, hardware replacements, with spares provided by vendors.• Image all devices before redeploying to new end users, keeping track of equipment in hand for inventory purpose, adding and removing equipment from Active Directory as well updating ServiceNow for asset management purpose to either assign or back in stock.• Re-imaging Laptop, Mac’s, Desktops, Inventory at Home, Manage Fedex Account to deploy equipment for new hires, Retrieve equipment from off boarding personnel• Took roll of on call for after hours for new hires in training and WFH end users for issues that could come up during after hours of IT hours.• Experience with customer service either by inbound or outbound calls, text, chat or emails.• Refresh pc: new desktops, laptops and MacBooks replacing old devices. Setting up old devices out for E-waste of old out dated computers and laptops.• Help setup IM/OKTA Verify for Global Protect VPN login and access to drives. • Troubleshoot access issue with in IM to verify login either locked or need to reset in order for login to work.• Networking using LAN connections for WFH end users. WAN for connecting servers from other then office. • Setup BitLocker for all devices assigned to end users.

Austin, Tx, Us

Computer configuration and imagingDeskside SupportReimaging of laptop devices and updating iPads, setup, and configurationWipe down units/disinfectFacilitate distribution of technology throughout the campusWork with ISD Staff and provide excellent customer serviceAll other duties as assigned

Atlanta, Ga, Us

Deployment of Equipment, imaging desktops, micro pc, laptops. organizing equipment to be deployed.

Zurich, Zurich, Ch

Deploying new equipment replacing expired warranty devices (laptops, cpu, monitors). Replacing equipment through out the city for all city departments. Searching for new equipment with in logistics, imaging and IT Office for deployment. Setup new devices and removing old equipment.

Responsible for providing support for all technologies covered by the help desk. This support includes answering calls from Visionworks stores and associates within the Corporate Offices for Visionworks and Versanthealth. Documenting the nature of the challenge, determining the proper course of action, and insuring that the challenge is resolved. The Desktop Technology Support Specialist is responsible for monitoring and documenting all supported technologies. Supported technologies include: Hardware and Software for PCs, Servers, Printers, Scanners, PDAs, Storage Devices, Voice Technologies, servers, networks routers and switches, and WAN/LAN Technologies. Help with VPN connections. Creating work order ticket for each call and assigning to proper team member to work on issue. Train new associates within our department, Team Leader, Managed year out schedule. Various ticketing systems, Heat and Service Now. Troubleshoot first call solutions with knowledge gain with experience and learning as new items go into the system. Support EMR for all Visionworks stores, including troubleshooting issue using Crystal Software.